Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
For our TDX (Transplant Diagnostics) division we are currently recruiting for a Field Service Engineer (all genders) Europe
Location/s: UK – Remote, Netherlands – Remote, Switzerland – Remote, Germany - Remote
Assemble, Installation, troubleshoot, repair, test, calibrate and maintain electro-mechanical equipment and systems supported by TDX. Inspect and/or test electronic and mechanical parts and components to drawing tolerances and written specifications. Ensure continued external customer satisfaction with products by providing high quality and timely service and repair of electromechanical systems and products.
- Basic troubleshooting, installation, maintenance and service repair needs on designated equipment following technical service manuals for the instrument.
- Completing Preventative Maintenance and Field Upgrade Modification per instructions i.e. upgrades, technical bulletins per technical service manuals and technical bulletin documentation for the instrument.
- Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Maintaining tools and test equipment properly and ensuring they are calibrated.
- Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
- Be able to travel 60% of the time at minimum (international travel required)
- Work independently scheduling planned maintenance, and on demand services, troubleshooting on site to determine and confirm root cause determined by the Equipment Product Specialist.
Develop in-depth and detailed technical knowledge of One Lambda equipment to conduct the installation, calibration, maintenance, service and support of One Lambda (TDX) equipment and systems. Field-response to support all One Lambda automation.
Contacts and Relations:
Works well with technical and non-technical stakeholders. Will have frequent interaction and communication (telephone and email) with TDX Customers, Sales personnel, Product Specialists, Customer Support, vendors, regulatory (internal and external), quality control. Will need to takes direction from Product Equipment Specialist as well as Technical Product Manager.
Maintain the confidentiality of sensitive laboratory and business data. Define and execute work schedule to include travel requirements within budgetary guidelines. Individual must maintain a positive professional relationship with customers and Sales Team through timely coordination and communication during the normal course of professional duties.
- A Bachelor of Science Degree in mechanical or electrical engineering and/or three years of field equipment service experience.
- Hands on experience maintaining, calibrating, troubleshooting electromechanical medical device is preferred.
- Must be able to read and use schematics and wiring diagrams.
- Must be able to interface comfortably with customers who may be in a stressful situation with a malfunctioning piece of equipment.
- Must be able to follow verbal directions and perform procedures as assigned.
- Must be able to read, understand, and implement written and/or verbal assembly, test and inspection procedures.
- Knowledge of bench top electromechanical assembly, troubleshooting, repair and testing techniques.
- Must be able to solder.
- Must be able to communicate clearly and professionally both verbally and in writing.
- Comfortable operating Windows 7 & 10 and have knowledge that including, but not limited to, Microsoft Office Professional.
- Familiarity with HLA Laboratories, testing procedures.
Mechanics, Fluid mechanics and thermodynamics. Basic Input/Output Systems, use of machines and tools. Candidate must have applied knowledge on assembly of automated equipment systems, precision mechanically controlled motion systems. Candidate must have a basic laboratory bench work knowledge. Must possess working knowledge of Microsoft Office Professional and must be comfortable operating Windows 7 and Windows 10 operating systems.
Exercise independent discretion and judgment in execution of their duties. Plan and organize oneself in a reliable and consistent manner. Communicate effectively, both orally and in writing with management, staff members and third parties (customers and vendors).
Maintain confidentiality of sensitive laboratory and business information; perform computer data entry in a conscientious manner. Be a self-starter with the ability to positively motivate others in a cooperative fashion. Establish and maintain effective working relationships with other staff members and end-users. Be able to travel two or more times per month, dependent upon scheduling.
Working Conditions/Physical Requirements:
Work will be performed either standing or sitting (75% and 25% respectively) at workbenches or tabletop workstations. Occasional heavy lifting will be required (50 - 75 lbs). Ability to work long hours working in front of a PC. Working with protective rubber gloves and potentially bio hazardous materials including blood products and chemical reagents typically found and used in electromechanical and/or biomedical environments. Using standard hand tools for electromechanical assembly as well as light duty power tools such as a drill press, band saw, and hand held power drill motors etc.
- Employment with an innovative, future-oriented organization.
- Outstanding career and development prospects
- Exciting company culture which stands for integrity, intensity, involvement and innovation.
- Company Car
At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.