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GIO Workplace Services Specialist (m/f/d)

  • 8057Zurich
  • Vollzeitstelle

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GIO Workplace Services Specialist (m/f/d)


Job Description

Specialist required to support the operation, planning and execution of the IT strategies related to infrastructure in the country, with a focus on our Innovation & Development Hub in Zurich. Makes sure to comply with the country regulations as well as global policies and standards pertaining to IT infrastructure.  Through effective communications with platform owners, a translation of business needs will be conveyed to allow for a right sized infrastructure.

The IT infrastructure comprises laptop/desktop, mobile devices, networks, security, servers and telephony throughout all business divisions. Close cooperation with IT colleagues as well as the business will be required to deliver IT infrastructure capable to support the business needs. Full responsibility for IT infrastructure from demand, planning all the way through realization of the infrastructure programs.

Primary job responsibilities include:

  • Champion the One IT Operating Model and applies the Model in daily work

  • Ensure effective collaboration with all IT colleagues on and above site

  • Operate and implement all IT infrastructure in scope, including appropriate application of globally defined processes around Configuration Management, Change Management, and Incident/Problem Management

  • Implement a sustainable service model for all Infrastructure deployed, consisting of end user IT devices as well as back-office infrastructure locally implemented

  • Support all IT infrastructure projects on site

  • Provide desk side support to all users on site

  • Responsible for HW stock maintenance, planning and HW purchasing

  • Share knowledge and enforces compliance with IT systems development lifecycle

Experience/Technical Skills:

  • 5+ years relevant experience

  • Relevant work experience to the role (Training, Communications, Change Management)

  • Excellent German and English language written and verbal communications skills

  • Strong understanding of the IT service catalogue and the roles & responsibilities attributed to all IT departments wherein The Company operates

  • Demonstration of creative problem solving in response to position IT as a tool for supporting the business

  • Ability to operate effectively in a matrix environment

  • Good communication, negotiation and presentation skills

  • Understanding characteristics of the current IT trends and ability to actively identify opportunities for improvement

  • Outgoing with an ability to communicate complex, technical & non-technical information in a clear, concise manner

  • Strong team work ethic and sound organizational skills for functioning with a high degree of independence on projects with minimal supervision

Education level:

  • MSc Degree or BSc Degree or Advanced Vocational Education (Eidg. Fachausweis (System & Netzwerktechniker), Eidg. Diplom (IT Manager or Wirtschaftsinformatik)) with relevant work experience in Computer Science, Computer Engineering or equivalent experience.


Our company has had a presence in Switzerland since 1963. With a regional office and manufacturing/packaging facility, Lucerne is considered the center of operations. Approximately 1,000 people work collaboratively at the four Lucerne locations (Weystrasse, Citybay, Schachen and Kriens). A fifth location has been recently established in Zurich, aimed at accelerating the development and commercialization of many of our company’s medicines and vaccines, which supports our mission to save and improve lives around the world. The new location has a target date of 2021 for operational readiness.

We are proud to be certified as a “Top Employer Switzerland” and “Top Employer Europe” showing the company’s commitment to our employees and the community around us.

The recently opened new location in Zurich focuses on accelerating research, data and commercialization of our medicines and vaccines. The new office will be staffed by teams working in strategic and operational roles in medical affairs, clinical development, access and marketing operations functions.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.

Invent. Impact. Inspire.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Not Specified


Not Indicated

Valid Driving License:


Hazardous Material(s):

Number of Openings:


Requisition ID:R102135