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24.11.2021

Global Training & Education Manager

  • 8604CH-8604 Volketswil
  • Festanstellung 100%

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Global Training & Education Manager

ABOUT LA PRAIRIE

La Prairie is the leader in luxury skincare, present in 70 countries around the world.
Synonymous not only with luxury, the La Prairie name evokes innovation, performance, high-touch service and Swissness — the purity, precision and excellence inherent to the extraordinary land that saw the brand’s inception in 1978.
La Prairie endeavors to fulfill a quest for timeless beauty through the highest standards of advanced technology combined with exquisite formulations and elegant packaging — elevating science to art.

Global Training & Education Manager

Location: 

Volketswil, Zurich, CH, 8604

Contract Type:  Permanent - full-time Description: 

In line with the brand identity & standards and company guidelines, in this role, you will develop and implement retail education training materials and tools for all type of training channels (presential, virtual, printed, e-learning) adapted to omni-channel retail environment.

 

You Responsibilities

 

Retail Education Programme Development:

  • Define, create, write, and implement education programmes to develop retail skills and mindset (including selling skills, client experience, CRM, retail metrics, store design & visual merchandising) for Beauty Advisors, Counter Managers, Retail Managers, and Coaches within all training channels (classroom, virtual, in-store, e-learning etc.) according to Education Strategy
  • Research, develop, and implement new pedagogical formats and new innovative training methods and materials (presential, in-store, digital etc.)
  • Ensure training content is adapted to the needs of the different audiences and omni-channel retail environment
  • Ensure that the client path within the retail skills training programmes represents the needs of the market reality and respects the CRM strategy and objectives  
  • Ensure that company guidelines and standards are maintained in all forms of training and training communications
  • In partnership with internal com create meaningful communication on retail skills training programmes
  • Update training programmes and tools based on brand, retail & education strategy, and market needs
  • Evaluate and monitors effectiveness of training.

 

Education Strategy roll-out:

  • Participate actively in identifying global training & retail needs to help define global education strategy and Retail Academy programmes
  • Participate actively in rolling out the Retail Academy in the markets.

 

Collaboration:

  • Collaborate actively other Global Training & Education team members to ensure consistency in training content and client path across all training documents
  • Collect feedback and builds a close collaboration with regional education & retail teams to ensure that Retail Skills Training Programmes correspond to market reality and needs
  • Work closely with Global Marketing team members to ensure consistent client experience
  • Work with internal studio on design of training presentations and assets: briefs precisely the studio team on the need for each asset/project
  • Search for external consultants/providers who have specific knowledge in one of the above retail education programmes or in new training channels
  • Build strong relationship with local training teams.

 

Organisation:

  • Respect budget assigned to specific projects by Global Training & Education Director 
  • Follow up own T&E and project budget and updates Global Training & Education Director on a regular basis
  • Respect timelines and defines retro-planning for training programmes development until delivery to market.

 

Presentations.

  • Conduct a variety of in-person trainings and presentations
  • Take actively part in Train the Trainer seminars on Retail Education programmes.
     

 

Your Profile

 

  • Bachelor’s degree
  • 10+ years of related education experience within the luxury retail environment
  • Demonstrated experience with instructional design and content writing
  • Experience with digital training channels
  • Exceptional presentation skills in physical and virtual training events
  • Experience with Train-the-Trainer
  • English first language or bi-lingual

 

La Prairie is proud to be an equal opportunity employer. We welcome applications by candidates from diverse backgrounds.

 

We look forward to receiving your application!

Arbeitsort:

8604CH-8604 Volketswil

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