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Global Training & Education Manager

  • 8604CH-8604 Volketswil
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Global Training & Education Manager


La Prairie is the leader in luxury skincare, present in 70 countries around the world.
Synonymous not only with luxury, the La Prairie name evokes innovation, performance, high-touch service and Swissness — the purity, precision and excellence inherent to the extraordinary land that saw the brand’s inception in 1978.
La Prairie endeavors to fulfill a quest for timeless beauty through the highest standards of advanced technology combined with exquisite formulations and elegant packaging — elevating science to art.

Global Training & Education Manager


Volketswil, Zurich, CH, 8604

Contract Type:  Permanent - full-time Description: 

In line with the brand identity & standards and company guidelines, in this role, you will develop and implement retail education training materials and tools for all type of training channels (presential, virtual, printed, e-learning) adapted to omni-channel retail environment.


You Responsibilities


Retail Education Programme Development:

  • Define, create, write, and implement education programmes to develop retail skills and mindset (including selling skills, client experience, CRM, retail metrics, store design & visual merchandising) for Beauty Advisors, Counter Managers, Retail Managers, and Coaches within all training channels (classroom, virtual, in-store, e-learning etc.) according to Education Strategy
  • Research, develop, and implement new pedagogical formats and new innovative training methods and materials (presential, in-store, digital etc.)
  • Ensure training content is adapted to the needs of the different audiences and omni-channel retail environment
  • Ensure that the client path within the retail skills training programmes represents the needs of the market reality and respects the CRM strategy and objectives  
  • Ensure that company guidelines and standards are maintained in all forms of training and training communications
  • In partnership with internal com create meaningful communication on retail skills training programmes
  • Update training programmes and tools based on brand, retail & education strategy, and market needs
  • Evaluate and monitors effectiveness of training.


Education Strategy roll-out:

  • Participate actively in identifying global training & retail needs to help define global education strategy and Retail Academy programmes
  • Participate actively in rolling out the Retail Academy in the markets.



  • Collaborate actively other Global Training & Education team members to ensure consistency in training content and client path across all training documents
  • Collect feedback and builds a close collaboration with regional education & retail teams to ensure that Retail Skills Training Programmes correspond to market reality and needs
  • Work closely with Global Marketing team members to ensure consistent client experience
  • Work with internal studio on design of training presentations and assets: briefs precisely the studio team on the need for each asset/project
  • Search for external consultants/providers who have specific knowledge in one of the above retail education programmes or in new training channels
  • Build strong relationship with local training teams.



  • Respect budget assigned to specific projects by Global Training & Education Director 
  • Follow up own T&E and project budget and updates Global Training & Education Director on a regular basis
  • Respect timelines and defines retro-planning for training programmes development until delivery to market.



  • Conduct a variety of in-person trainings and presentations
  • Take actively part in Train the Trainer seminars on Retail Education programmes.


Your Profile


  • Bachelor’s degree
  • 10+ years of related education experience within the luxury retail environment
  • Demonstrated experience with instructional design and content writing
  • Experience with digital training channels
  • Exceptional presentation skills in physical and virtual training events
  • Experience with Train-the-Trainer
  • English first language or bi-lingual


La Prairie is proud to be an equal opportunity employer. We welcome applications by candidates from diverse backgrounds.


We look forward to receiving your application!


8604CH-8604 Volketswil

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