LA PRAIRIE - The Luxury skincare house where audacious innovation has cultivated a pioneering approach to beauty. A place where heritage and creativity are infused with the values of care, passion, entrepreneurship and excellence. A place where dedicated and diverse professionals each contribute to an inspiring and unique environment. A place for careers to grow and flourish and where our sustainable foundation nourishes talents and futures.
LA PRAIRIE. CREATE A BEAUTIFUL IMPACT.
ICT Supporter Professional m/f/d
Volketswil, Zurich, CH, 8604
Contract Type: Permanent - full-time Description:
In this role you will provide an excellent customer service for onsite & 2nd Level – Support by Maintaining the LPG IT infrastructure, you will be responsible for the Global User administration and for Mobile device management & support
How you will create a beautiful impact:
Understanding our business customers needs, and delivering a proactive service that makes their lives easier
Receiving, recording issues and requests in our ticketing tool
1st and 2nd Level support, working on incidents, request, & changes, providing final solution information to the user
Coordinating supplier, consultant and support partner activities
Installing and maintaining PCs. iPads, iPhones, peripherals and communications equipment.
Implementation of IT audits at subsidiaries, Collaboration in IT & business relevant projects, Office365 consulting and support
Providing hands-on & video training to employees and to local supporters in the subsidiaries,
Maintaining the LPG Server infrastructure
Providing innovative ideas and value-added solutions
What you need to have to be our next audacious and creative talent:
5+ years professional experience in a Service Desk/Technical support environment
Profound Know-how of Windows 10, MS Office 365, Active Directory, Exchange, SCCM, MDM & macOS
Deep knowledge of hardware, mobile- & periphery devices
Passionate about supporting customers & placing their needs at the centre of everything we do
Excellent problem solving and analytical skills
Good knowledge of server & network environment
Excellent customer services and relationship management skills
Languages: EN; additional languages are very welcomed
Why your journey with us will be unique:
We care of our employees well-being: we contribute to the cost of your health insurance
On top of your 25 working days holidays, overtime is compensated with 8.5 additional days off: enjoy a summer day at the beach and a nice Christmas break
Every Tuesday our HQ factory shop is open exclusively for you to access our amazing products with a discounted price and with the advice of a Beauty Advisor
We recognize the importance of flexible work: you can work from home on a weekly basis
Fantastic office location in the centre of Zurich to come
The world of La Prairie is just a few steps away:
Application with CV + Cover Letter (recommended!)
1st online interview with HR and/or Hiring manager
Additional interviews onsite with the Hiring Manager and other from the business.
To all recruitment agencies:
La Prairie does not accept agency resumes. Please do not forward resumes to our jobs portal, We are not responsible for any fees related to unsolicited resumes.
At La Prairie we work on creating a diverse & inclusive culture by having a balanced population and an open, safe, trusting and accepting culture. We believe that diversity in our talents is the strength of our house and we are supporting professional equality for everyone. We welcome applicants with and from diverse background.
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