Die besten 26’943 Jobs in der Region.
Job-typ
10-100%
Pensum
Position

25.11.2021

Support Manager

  • 8057Zürich
  • Festanstellung 100%

  • Home Office
  • Merken
  • drucken

Avaloq wurde 1985 gegründet und ist ein technologierorientierter Finanzdienstleister für Wealth Management, Universal- und Retailbanken. Wir bedienen über 450 Finanzinstitute in den anspruchsvollsten Finanzzentren der Welt.
Avaloq wurde 1985 gegründet und ist ein technologierorientierter Finanzdienstleister für Wealth Management, Universal- und Retailbanken. Wir bedienen über 450 Finanzinstitute in den anspruchsvollsten Finanzzentren der Welt.

Support Manager

Support Manager

  • Allmendstrasse 140, 8041 Zürich, Switzerland
  • Full-time

Company Description

Writing the future. Together. 

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow. 

By joining Avaloq, you’ll become a key part of our effort to power the digital transformation of the financial services industry. Our ambition is big and bold – to provide full end-to-end digital solutions by combining our leading efficiency with a flexible, responsible digital user experience. Headquartered in Zurich, Avaloq has over 2,000 employees globally. More information is available at www.avaloq.com  

Job Description

A support manager is the primary customer contact for operational enquiries of any Avaloq Product.  They are the first escalation point for operational frictions and react on them according to defined processes. 

You will have a group of customers that you are personally responsible for, building up a relationship of trust with them, ensuring that they receive an appropriate level of support from various teams, getting to know them, their projects and hot topics, handling their escalations and requests.

Excellent written and spoken English and German is required as is a strong customer focus and the ability to convince others of your viewpoint even if it conflicts with theirs.

As you will often be negotiating between internal and external customers, it is important that you are able to understand and empathise with multiple perspectives and points of view and be able to mediate between them.  This task requires not only empathy, but the strength of character to push through sometimes difficult decisions.

A strong IT affinity is important as you will be a superuser of multiple internal tools, creating and pulling reports as well as training internal and external customers on their use. 

Within Avaloq there are many ongoing projects where the Support Team is often required to contribute, as such you need to be able to work well in a team and help to provide creative solutions.

Occasional travelling may be required.

Qualifications

  • A Bachelor's or equivalent in business or IT
  • Experience in application or IT support teams.
  • An understanding of banking.
  • An understanding of Agile development principles would be useful.
  • SQL would be helpful, but is not essential.
  • Excellent written and spoken German and English, other languages may be useful.

Additional Information

Now let's talk about perks and compensation

We offer high flexibility in regards to working models (e.g. part time and home office models are possible depending on business requirements). Our base salaries are competitive and if you prove to be a superstar, you might even be entitled to an extraordinary achievement reward. Avaloq aims to share its success with all its employees by paying out “Success Share Units” depending on its performance in a given year.

At Avaloq we embrace diversity, we embrace difference. We are whole-heartedly committed to equal employment opportunities and we foster an inclusive culture where everyone’s' contributions are valued and their voices are listened to. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other fascinating characteristics that make us different. Please note that our job descriptions are intended to be written in an inclusive and gender neutral language.


Don’t be shy – apply!

Please only apply online, preferably with pdf documents.

Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.

Job Location

I'm interestedPrivacy Policy

Arbeitsort:

8057Zürich(Home Office möglich)

Inserat öffnen