Talent Programs

Customer Service is undergoing its biggest shift in decades. We are helping Swiss businesses move from traditional contact centers to the , where autonomous AI agents and humans work together

Your Role: The Service Strategy Lead:

• You partner with Core AEs to identify Service opportunities within their accounts. You provide the deep expertise needed to unlock these deals
• You articulate how our AI platform resolves routine cases autonomously and empowers human agents to focus on high-value work
• You lead the Service-specific deal cycle. You coordinate Solution Engineers, Customer Success, and Partners to prove value and close the business
• Orchestrate the Win:
• You analyze your territory to find untapped potential in customer service, contact centers, and field service operations
• You have sold complex SaaS solutions. You know how to navigate complex software deals and want to sell the market-leading platform

You come from a System Integrator or Consulting background. You have implemented Service Cloud (or a competitor) and want to pivot your technical expertise into a commercial role

You have managed a Customer Service function or led a transformation project on the client side. You understand the buyer’s pain because you used to be the buyer

Native/Fluent German and English:

Consultative Mindset:

• You thrive in a team setting. You know how to build trust with internal partners to drive a joint strategy
• Collaboration Skills:
• You can manage multiple active cycles and prioritize your time effectively
• Resilience:
• Unleash Your Potential
• When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world
• At Salesforce, we strive to create an accessible and inclusive experience for all candidates
• If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options

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