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Accounts Technician - UK Finance Operations

• This role is available on a part-time, job-share or full-time basis
• Working hours:
• An exciting opportunity has arisen to join our Credit and Collections team based in Fareham. The team are responsible for ensuring that Credit Control services are delivered seamlessly to our clients
• You will be responsible for the delivery of the operational objectives, primarily working with our Outsource Partner to ensure we deliver positive customer outcomes and a high-quality service
• Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need

What will you be doing?

• Assist in providing oversight and support to our offshore team
• Demonstrates knowledge of processes and procedures for effective credit control and take a proactive role in improving efficiency and minimising bad debt
• Maintain productivity, quality and service standards working in partnership with our offshore colleagues to ensure consistent performance
• Coordinate with the business to address broker escalations and ensure timely resolution
• Identify improvement activities to enhance efficiency
• Follow up of critical incidents, coordinating with relevant parties and establishing effective communication between stakeholders to prevent re-occurrence
• Work with internal and external stakeholders to build strong relationships with teams within the UK and offshore
• Ensure effective use of the centralised mailboxes and query tools within the UK and Offshore
• Developing and maintain own performance, training and development in line with business and departmental goals

What are we looking for?

• Proficient in Credit Management processes (Institute of Credit Management (CICM) on-going study or qualification desired but not essential)
• Strong oversight and support capabilities
• Excellent coordination and problem-solving skills
• Effective communication and stakeholder management
• Ability to take ownership of incidents and drive resolution
• Commitment to personal development and continuous improvement
• Good knowledge of relevant technology, MS office applications, Excel skills, statement production

What happens next?

• As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply
• At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet
• With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry
• We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future
• If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great

Our Culture:

• At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic
• We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities
• We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million

The financials

• 12% defined non-contributory pension scheme
• Annual company bonus
• Income Protection
• 25 days holiday a year plus bank holidays
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you
• The option to buy up to an additional 20 days or sell some of your holiday
• Three days paid volunteering
• Up to 16 weeks' full pay for maternity, paternity and adoption leave
• Access to Private medical insurance
• Virtual GP appointments
• Discounted gym membership
• Access to a wealth of support from our wellbeing partners
• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million