Analyst, On-site IT Support (100%)

Key Responsibilities:

• Demonstrates thorough and effective approach to troubleshooting, including coaching others in effective troubleshooting.
• Knowledge of the business application of solutions and ability to work with lawyers and business professionals to support adoption of technology.
• Perform hands-on fixes: install and upgrade software, hardware, manage mobile devices, and configure applications.
• Provide technical support for video conferencing, in-room systems and audio conferencing.
• Participate in on-site IT environment improvements.
• Advocate for our information security management system and assist customers in working efficiently within the framework.
• Test fixes, perform post-resolution follow-ups, and analyze trends to prevent future problems.
• Field customer requests via phone, email, or instant messaging courteously and build excellent assistance service.
• Record, track, and document problem-solving processes and apply diagnostic utilities for troubleshooting.
• Support and maintain IT equipment for live meetings and events, and provide expert knowledge for online webinar tools.

Skills Required:

• Strong experience in computer science or related fields.
• Microsoft MCP or similar certification preferred.
• Excellent knowledge of computer hardware, especially workstations and laptops.
• Proficient with Microsoft Windows 11.
• Significant experience supporting Microsoft Office (M365).
• Proven ability to work under Service Level Agreements and manage support desk tickets.
• Team-oriented and collaborative mindset.
• Proficiency in English, with German as a native language.
• Flexibility to work outside business hours and on weekends when necessary.

What Baker Offers:

• Work in a motivated and collegial team.
• Modern workplace near Stadelhofen train station.
• Very diverse tasks in an international environment with an entrepreneurial spirit.
• Great office events.
• Progressive employment conditions and 5 weeks of vacation.

Are you ready for the challenge? If so, please send us your application documents (CV, diplomas, and certificates) to: . We look forward to hearing from you!

We only consider direct applications for this position. Applications submitted via agencies or third parties will not be reviewed.

Our Commitment to Diversity

As a global law firm, diversity is part of our identity. Baker McKenzie respects and promotes the diversity of its employees. Equal treatment is of the highest priority. All terms include all gender identities.