Customer Support / Sales & Marketing

AOG Command Center Specialist

Primary work location

Stans

All workplaces:

Stans

Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.

Your Tasks

• Coordination of AOG cases End-to-End with the aim to minimize the Return to Service Time
• Collaboration in a 365-day mid-shift operation and review technical inquiries from customers, service centers and subsidiaries for case priority and foster and communicate solutions
• Coordination of technical investigations and support across all stakeholders (Technical Support, Spares, Engineering, Service Centers)
• Identify process improvements and initiate potential adjustments
• Deliver daily status report about ongoing cases as a single POC and assistance in processing customer complaints
• Flexibility to travel to Service Centers or Operators and Summits as necessary

With this you convince us

• Aviation technical background or similar education
• Several years of experience in aircraft maintenance AOG support / MCC role or BSc in Aviation Maintenance Management or similar experience
• Experience in maintaining Pilatus PC-12 and PC-24 is an advantage
• Experience in dealing with SAP S4/HANA, Jira SM, Salesforce and Office applications is a benefit
• Very good written and spoken English is mandatory
• Excellent communication skills towards internal and external clients and interfaces at all organizational levels
• High degree of responsibility with a structured way of working

What we offer

• A committed, international team and unique projects
• Flexible working hours and individual pension solutions
• Support for training and opportunities for personal and professional development
• Discounted meals in our staff restaurant and various discounts for employees
• Team events at which we celebrate our successes together

Become part of the Pilatus family

• We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application
• For impressions: Check Instagram «pilatusaircraft»

YOUR CONTACT
Beat Jost
Recruiter
+41 41 619 73 77
pilatus-aircraft.com