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Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realise their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others

YOUR ROLE

• As a , you represent Swarovski with passion, style, and a deep appreciation for our brand heritage. You create a welcoming and inspiring atmosphere for our international customers, offering exceptional service and ensuring that every interaction reflects the magic and sparkle of Swarovski
• With your strong communication skills and customer‑focused mindset, you provide expert advice on our jewelry and lifestyle collections, tailoring your recommendations to each customer’s individual needs. In addition to delivering outstanding service, you actively contribute to achieving sales targets and play an important role in the commercial success of the store
• Deliver annual performance results and increase sales revenue
• Execute and support marketing initiatives
• Handle day-to-day retail operations including backroom organization and cleanliness
• Ensure a smooth and timely supply chain flow
• Implement the brand’s visual merchandise guidelines and communicate reports monthly
• Plan, prepare and facilitate Sales staff’s training
• Lead the induction of new employees
• Deliver product and customer service trainings (supported by materials from the brand)
• Attend the brand’s product, visual merchandise and new launch training

WHAT WE ARE LOOKING FOR

• A positive role model who leads by example and is able to mentor staff
• Passionate about providing excellent customer service
• Attention to detail and good analytical & numerical skills
• Professional in time management & problem-solving situations
• Outstanding communication & interpersonal skills
• Fluent in English and high proficiency in German
• Confident in using Excel, Word and PowerPoint
• Please note that we can only consider applicants who are eligible to work in Switzerland or who hold a valid Swiss work permit