Claims Manager

The tasks of the Claims Manager include:
- Receipt and acknowledgement of notifications
- Claims management, including market participation, communication with loss adjusters, assessment of information provided by loss adjusters and experts, reserve setting, settlement agreement
- Liaison with the underwriting team regarding underwriting and feedback from claims experience
- Preparation of monthly bordereaux and submission to Underwriters
- Distribution of claims funds to insureds (generally via brokers)
- Liaison with supporting Underwriters in respect of large claims

In addition to regular Claims Management tasks, the Claims Manager will be responsible for ad-hoc tasks such as:
- Presentations to existing and potential supporting capacity providers
- Response to specific queries from carriers and brokers
- Preparation for and participation in Underwriter-instructed audits
- Participation in the development, implementation and maintenance of a new Information Management System

As a smaller organisation, our client expects each team member to be flexible in taking on tasks outside her/his employment area, should capacity allow.

As such the Claims Manager skillset should include the following:
- Ca. 5 years claims management experience in a technical field
- Competency in Office tools (Excel, Word, Powerpoint)
- Detail focused
- Team goal oriented
- Effective communication skills and readiness to engage
- English fluency, both written and spoken, with German an advantage. In this regard, the following abilities are important: - Comprehension and assessment of (sometimes linguistically demanding) loss adjuster and technical reports - Ability to formulate (orally and written) our clients’ position in respect – e.g. in respect of coverage