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• Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional
• Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences
• Mandarin Oriental Exceptional Homes – brings the Group’s legendary service to a carefully selected portfolio of exceptional private homes. In Saint-Tropez, we are establishing a new cluster of homes that combines owner partnership, luxury villa operations and thoughtful guest experiences, all to Mandarin Oriental standards
• As part of the Mandarin Oriental Exceptional Homes in Saint-Tropez, the Cluster General Manager, Saint-Tropez is responsible for establishing, growing and running the Saint-Tropez cluster. The role brings together business development, owner relationships, luxury villa operations, guest experience and local market leadership. The Cluster General Manager, Saint-Tropez reports to the Head of Mandarin Oriental Exceptional Homes
• As Cluster General Manager, Saint-Tropez, you will be responsible for the following duties:
• Lead the launch and day-to-day running of the Saint-Tropez cluster for Mandarin Oriental Exceptional Homes
• Find, assess and welcome exceptional homes across Saint-Tropez, Ramatuelle, Pampelonne and La Croix-Valmer that meet our brand, operational and commercial standards
• Build and maintain a pipeline of target homes, tracking owner conversations, next steps and expected outcomes, with clear weekly updates to leadership
• Build trusted, long-term relationships with owners, family offices, luxury brokers and local partners, acting with discretion and commercial credibility
• Lead owner discussions on our value proposition and support negotiations on management services, rental access, peak-week availability and fees, working closely with Legal, Finance and the Head of Mandarin Oriental Exceptional Homes
• Guide each home from first assessment through to launch readiness, including inspections, amenity reviews, service planning and house manuals
• Design the local way of working for the cluster, covering pre-arrival checks, in-stay service, issue escalation and post-stay follow-up
• Build and manage a network of local suppliers, such as housekeeping, maintenance, chefs, drivers, concierge partners, security and laundry, and brief them on our standards
• Deliver a guest experience that feels distinctly Mandarin Oriental, working with the central Guest Experience team on personalisation, special requests and in-stay service
• Protect the brand by carefully controlling which homes join the portfolio and by acting quickly on guest or owner concerns
• Track cluster performance, including homes signed, peak weeks available, bookings, guest satisfaction and owner satisfaction, and support pricing recommendations and local cost control
• Report monthly to leadership on progress, challenges and recommended next steps, and recruit and manage seasonal local support within the approved structure and budget

As Cluster General Manager, Saint-Tropez, we expect from you:

• Significant experience in luxury hospitality, private villa rentals, branded residences, ultra-luxury travel, estate management or high-end property management
• A proven ability to build trusted relationships with owners, family offices, luxury brokers or very high-net-worth clients
• Hands-on experience delivering high-touch service in private residences, villas, chalets, resorts or similar settings
• Experience managing suppliers, property teams and seasonal operations
• Commercial experience, such as pipeline management, negotiation, pricing support or profit and loss responsibility
• Fluent French and English, with excellent written and verbal communication in both languages
• Knowledge of the South of France luxury market is strongly preferred, ideally with familiarity with the Saint-Tropez Peninsula
• A polished, service-minded, entrepreneurial and hands-on approach, comfortable building a new operation
• Sound judgement, discretion and calm under pressure, with strong attention to detail
• Flexibility during the peak summer season, including evenings, weekends and public holidays, and occasional travel to London or other Mandarin Oriental locations