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• Provide professional customer services to the General Insurance enquiries from various channels, e.g. Live Chat, Call, Email, Whatsapp, Counter, etc
• Maintain our customer services in good quality to achieve customer satisfaction
• Support ad-hoc projects and administrative tasks as assigned

Job Qualifications

• Customer-facing / hotline experience in insurance / financial service industry is preferable
• IIQE qualification is an advantage
• Proficient in Cantonese and English is required; Mandarin is a plus
• Patient with customer-oriented mindset
• Good communication and interpersonal skills
• We will initially offer employment with 12-month contract; contract renewal will be subject to employee's performance and business needs
• At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
• We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! , Join us as we constantly explore new ways to
• protect our customers and the planet