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Founded in 1968, is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories

We are looking for you: a strong communicator with an analytical mindset who can harmonise and optimise our business processes relating to customer relationships. In this key position within the communications department, you will actively shape the interfaces between different teams and ensure standardised, efficient customer interactions that play a decisive role in shaping SKAN's further growth

Responsibilities

• As the central interface between specialist departments, you will define the requirements for our CRM system and coordinate the process design in close coordination with our IT and external partners
• You actively shape our global CRM strategy and drive forward the digital transformation of our customer relationships
• You design customer-oriented processes across all touchpoints, optimise existing workflows and improve the customer experience in a targeted manner
• Together with Sales, Marketing and Customer Service, you will harmonise workflows and support the introduction of harmonised processes
• You analyse customer data at a strategic level, derive valuable insights and translate these into concrete measures
• You will be responsible for global project communication, change management and employee training
• You lead customer segmentation initiatives and develop strategies for our key customer relationships
• You recognise trends and opportunities for improvement in the customer lifecycle and ensure that our customer data is always complete and reliable

dskills

• University degree in communications, business informatics, business administration, statistics or a related field
• At least 3 years of professional experience in CRM, ideally Salesforce (sales, service, marketing cloud)
• Sound understanding of B2B sales cycles, customer journey mapping and customer segmentation
• Experience with change management processes and the introduction of new ways of working
• Strong conceptual skills to analyse and visualise business processes
• Confident handling of data analyses and visualisations
• Expertise in project management, ideally with agile methods
• Strong communication skills for collaboration with technical and non-technical stakeholders
• Problem-solving skills and analytical thinking
• Customer focus and a flair for user-centred solutions
• Independent, structured and proactive way of working

An open and collegial corporate culture

Room for ideas

• Participation in sports and leisure activities
• Support through further training, especially at our SKAN Academy
• Intensive and job-orientated induction training
• Short decision-making processes and flat hierarchies
• Open communication policy
• 5 weeks holiday and the possibility of additional days off

Are you enthusiastic about this job? Then we look forward to receiving your complete application documents (CV, diplomas and references), which you can simply upload via our careers page