Select how often (in days) to receive an alert:

Where will your career take you next? Let’s find out together

• At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers
• Each year, we protect more than 20 million travelers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all
• Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter

serving millions of leisure and business

centres

• across Asia, Europe, and the Americas, ensuring 24/7 support to help
• navigate unexpected circumstances that may disrupt their plans
• In this role, you will serve as a trusted resource for travelers, delivering real-time support and creative solutions during unexpected travel disruptions while ensuring every interaction reflects a high standard of care and professionalism. You will multitask across calls, systems, and case management tools to quickly assess needs, coordinate travel solutions, and provide a seamless, reassuring experience from the first point of contact through resolution
• Handle inbound calls from policyholders regarding their travel related emergencies, including lost luggage tracking, passport and visa replacement, travel rebooking, and pre-trip planning and concierge services
• Create a positive customer experience over the phone while using knowledge of products and services offered by our assistance team
• Utilize critical thinking and creative thinking to provide out-of-the-box solutions for policyholders
• Effectively multi-task by documenting policyholder interactions while communicating over the phone
• What skills and experience you’ll bring on this journey:
• High school diploma or equivalent
• 2+ years of providing exceptional customer service
• Excellent written and verbal communication skills
• Effective problem-solving skills
• Proficient in MS Office programs while effectively multi-tasking
• Ability to work either 7am - 3pm or 3pm - 11pm, Mon-Fri with rotating weekends

Why you’ll love working with us!

• We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking
• We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey
• Job flexibility
• We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home
• This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career
• We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme
• Investing in your health and your future
• We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future
• We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for