Select how often (in days) to receive an alert:

Job Qualifications

• Required:
• Bachelor’s degree in Business, Marketing, Data Analytics, or related field
• 1–3 years of experience in customer experience, analytics, or related roles
• Strong analytical skills with proficiency in Excel, BI tools, or data visualization platforms
• Excellent communication and problem-solving abilities
• Knowledge of customer experience metrics and methodologies

Data Analysis & Insights:

• Collect and analyze customer feedback, surveys, and behavioral data to identify pain points and improvement areas
• Evaluate end-to-end customer experience and recommend enhancements to improve engagement and retention
• Prepare regular reports and dashboards on customer satisfaction metrics (e.g., NPS, CSAT, CES)
• Partner with Product, Marketing, and Operations teams to implement customer-centric initiatives
• Identify gaps in service delivery and propose actionable solutions to optimize customer experience
• Act as an advocate for customers by ensuring their feedback informs business decisions
• Support local implementation of operational change processes and adhere to new ways of working where applicable., • Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices., • Monitor operational processes in order to identify opportunities for improvement (cost reduction, increased efficiency, improved customer service)., • Resolve customer/distributor issues/queries/service requests independently and recommend alternative sources/courses of action if unable to assist, to ensure that efficient, day to day customer service is delivered., • Follow a range of processes to meet the needs and expectations of customers and other stakeholders, delivering against operational Key Performance Indicators., • Acting as a technical specialist in own area, receive, investigate and respond to technical queries from customers, distributors and/or colleagues to ensure customers receive appropriate advice., • Monitor and take responsibility for resources within defined procedures, and minimize the use of resources where possible to reduce cost.,

Why Zurich

• At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
• We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! , Join us as we constantly explore new ways to
• protect our customers and the planet