Customer Service Representative 100% (limited contract until May 31st, 2026)

Job Description

• Handling questions and complaints from customers, providing information on delivery times and stock situation 
• Order processing and follow-up in contact with our Shipping department
• Answering and forwarding incoming emails and phone calls
• Providing certificates of origin and documentation
• Invoicing, credit notes and price control
• Backorder management (inform the customers and collaborate with our production for new delivery dates)
• Follow-up and maintenance of goods returns
• New customer opening creation and maintenance in our ERP system
• Manage appropriate filing system related to auditing requests and export document control

Your profile

• Completed administrative/commercial education (or similar) as well as several years' experience within a Customer Service department, preferably within an international organization
• Very good English skills - both spoken and written. French and/or German skills are preferred. Every other language is a plus
• Proficient computer and MS Office skills
• Stress resistant, reliable and flexible personality with very good communication skills
• Open minded as well as service oriented with excellent problem-solving skills
• Experience in Oracle Cloud Applications or Oracle ERP is a plus

The right decision: working at STAAR Surgical

STAAR Surgical offers you the ideal environment to develop your career and to progress professionally and personally, within a multicultural and international company. We also offer the following benefits:

• 40 working hours a week
• Modern working spaces
• Minimum 25 days of vacations
• Modern cafeteria spaces
• Monthly contribution to health insurance costs
• Training and development plans
• Free parking spaces as well as very good connections to public transportation
• Regular social company events such as summer party/winter party