Customer Service Representative

Key tasks:

• Order processing: Creation, handling, and tracking of customer orders and invoicing
• Handling of quotes and customer inquiries via phone and email
• Coordination of interfaces between our customers, distributors, sales managers, logistics, production, as well as the Regulatory Affairs and Finance departments
• Creation of compliant and complete export documents, their management, and ensuring correct export and import handling
• Maintenance of the ERP system in the order processing area
• Contribution to continuous improvement and process optimization

Requirements:

• Successfully completed vocational training in the fields of freight forwarding, international trade, or customs
• Experience in order processing and customer service
• Good written and spoken skills in English and German is a plus, any additional language is welcome
• Experience working with ERP systems and proficiency in MS Office tools
• Strong service orientation and solution-focused mindset

Benefits:

• Meaningful work on products that are life-saving or effectively support patient therapy
• Flat hierarchies, truly interdisciplinary workgroups
• The opportunity to contribute ideas, actively participate, and make decisions

Policy for unsolicited applications from recruiters and recruitment agencies

We do not accept any unsolicited applications from recruiters or recruitment agencies without a prior written agreement between both parties. Therefore, we will not be liable for any commission, fee, or expense for candidates submitted spontaneously. Any application sent without a prior agreement will be considered a direct application and will not be subject to any commission rights.