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• Select how often (in days) to receive an alert:
• Responds to simple standard customer and distributor facing sales servicing requests in line with documented guidelines and rules, to provide excellent customer service
• Demonstrates an understanding of the customer’s needs and helps ensuring these are met
• They demonstrate a knowledge of relevant systems, products, processes, procedures, selling and retention techniques
• They enter data for new business, and issue policies, process mid-term adjustments and renewals, and resolve simple standard customers’ problems
• They contribute to achieving a positive team culture and working environment
• They support the achievement of qualitative and quantitative targets, and demonstrate appropriate levels of customer service as measured by line manager’s call monitoring
• They also act within agreed authority levels to ensure fair treatment of customers and to protect business stakeholder´s interests

Qualifications

• Minimum bachelor’s degree
• Previous experience in customer service, insurance, or a related field is a plus
• Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
• A friendly and approachable demeanor, with the ability to build rapport with customers and team members
• Ability to handle a fast-paced environment and adapt to changing customer needs and priorities