Customer Value Manager B2B 80-100%

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It's where respect and innovative ideas combine with real teamwork - every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.
 

We are seeking a dynamic and strategic Customer Value Manager to join our Customer & Value Growth Team, focusing on driving revenue growth through up-selling, cross-selling, and innovative pricing strategies. This role collaborates with sales, product, and marketing teams to craft bundled offers that enhance FMC adoption, tracks key performance metrics like ARPU, and identifies opportunities for revenue monetization in core and ICT business areas. The ideal candidate combines analytical acumen with a creative mindset to implement impactful customer value initiatives.

YOUR CHALLENGE:

• Revenue Growth Planning: Lead revenue growth planning and alignment with sales objectives through strategic pricing, up-selling, and cross-selling initiatives
• Bundled Offer Strategy: Collaborate with sales, product teams, and campaign managers to design, launch, and evaluate the effectiveness of bundled offers aimed at increasing FMC adoption
• Performance Monitoring & Optimization: Track performance metrics and key revenue indicators, to assess the success of implemented initiatives & develop actionable insights with recommendations to optimize monetization efforts across core services and ICT (Information & Communication Technology) offerings
• Strategic Monetization Initiatives: Identify and drive new campaigns for revenue growth through strategic initiatives, leveraging data analytics, market insights, customer behavior trends
• Cross-functional Collaboration: Collaborate with sales and product teams to align on revenue objectives, ensuring seamless execution and consistent messaging for customer value enhancement initiatives
   

YOUR SKILLS:

• Bachelor's degree in Business Administration, Marketing, or a related field
• 5+ years of experience in customer value management / Marketing or similar role within the telecom, ICT, services sectors
• Strong analytical and strategic thinking skills, with the ability to interpret complex data and develop actionable insights
• Familiarity with customer segmentation, lifecycle management, and bundled product offerings
• Results-oriented with a focus on delivering measurable outcomes
• Highly organized and capable of managing multiple priorities in a fast-paced environment
• Fluent in German and English, French and or Italian is a plus

At Sunrise, you'll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn't just a program for us, it's part of our DNA. By celebrating our differences, we achieve great things together.

Sunrise has partnered with «Advance - Gender Equality in Business». We've also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.

Ready to rise to the challenge? Then join the team and actively shape our future!

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Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.

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