In 2024, Swissport International AG provided best-in-class airport ground services for some 247 million airline passengers (2023: 232 million) and handled roughly 5 million tons of air freight (2023: 4.7 million) at 117 air cargo centers worldwide. Several of its warehouses have been certified for pharmaceutical logistics by IATA’s CEIV Pharma and by the British MHRA. At the end of December 2024, the world's leader in airport ground services and air cargo handling, with currently around 60,000 employees, was active at 276 airports in 45 countries on six continents.

For the Cargo Warehouse department, we are looking for a

DUTY OFFICER CARGO WAREHOUSE / RAMP (M/F/D)

WORKLOAD | 100%

WORKPLACE | AIRPORT BASEL-MULHOUSE

Your Responsibilities:

• Development and implementation of operationally defined processes
• Management & supervision of multiple groups (Warehouse & Ramp)
• Adjustment of daily personnel assignments according to production (personnel deployment, break management, etc.)
• Responsible for ensuring that operations run smoothly
• Contact person for customers and processing of their enquiries (Ad hoc Charter etc.)
• Responsibility for customer satisfaction and complaints management for the Warehouse & Ramp area:
• Analysis
• Development of corrective actions (CAPA)
• Customer feedback
• Effectiveness testing
• Performing coordination and special tasks for freight operations, other Swissport BSL departments and to fulfil customer requirements
• Email and Correspondence Management
• Responsible for the drafting and operational implementation of new directives and processes for the division
• Close cooperation with the Duty Manager and management
• Participation in internal operational meetings and external meetings with customers, partners and authorities
• Supporting management with safety measures, quality and planning
• Carrying out employee appraisals

Your Profile:

• Bachelor’s degree in Logistics, Management, Economics, or a related field
• At least 5 years of experience in logistics, preferably in the aviation industry, and 3 years of experience in personnel management
• Experience in groundhandling
• Good knowledge of MS Office
• Good knowledge of English, French and German
• Strong customer service skills
• Willingness to work irregular hours (shifts and weekends) including on-call duty
• Driving licence for car

Your Personality:

• High level of commitment & motivation
• Ability to take initiative, make decisions and assume responsibility
• Social skills and impeccable manners
• Ability to deal with conflict and work in a team
• Organisational talent
• Proactive thinking and acting, solution-orientated
• Stress-resistant, role model, high assertiveness

Have we captured your interest? Then apply ONLINE with a letter of motivation and why you would like to take advantage of this challenging opportunity. We look forward to receiving your application!