Are you passionate about the financial world and is your goal to make every client satisfied? We are looking for a motivated and detail-oriented individual to join our E-Banking Support Service Line Team. In this role, you will play a vital part in delivering exceptional support for our e-banking services while assisting clients with their inquiries

What would your role be?

• Guide clients through the e-banking enrollment process, ensuring a smooth and efficient setup
• Address specific client questions related to e-banking functionalities, such as password resets, transaction inquiries, and account access issues
• Investigate and resolve client issues in a timely manner and provide step-by-step solutions to clients
• Work closely with the IT department to identify and report system bugs and technical issues affecting client experience
• Collaborate with fellow team members to share knowledge and best practices for client support
• Participate in team meetings and training sessions to stay updated on product changes and service improvements
• Identify opportunities to enhance the client support experience and suggest process improvements
• Stay informed about industry trends and emerging technologies related to e-banking

What are we looking for?

• Completed banking apprenticeship with 3-5 years of relevant support experience, preferably in client-facing roles (e.g., e-banking support or as a traditional assistant)
• Outstanding interpersonal skills and a genuine passion for engaging with clients, consistently delivering on Vontobel's Client Experience Standards
• Detail-oriented, adaptable, and proactive with a hands-on approach; a collaborative team player with a strong commitment to continuous learning and development
• Fluent in both German and English with excellent communication skills; proficiency in additional languages is a plus

What do we offer?

• Top Zurich location with collaboration spaces (including rooftop terraces) and free lunch
• Friendly, diverse team in an open-office space with dancing walls
• Agile environment in how we think, the way we work and our trust for each other
• Flat hierarchy with collaboration on all levels
• Campus feeling and collaborative spirit

Why Vontobel?

• At Vontobel, you are building better futures for our clients and society, as well as for yourself. As a family-owned and publicly listed company with over 2,000 professionals based in 28 locations globally and headquartered in Zurich, we’re committed to long-term thinking and sustainability
• Our diverse team values unique perspectives, and we hire individuals determined to deliver in a dynamic and changing world. Even if you don’t meet all the criteria, we encourage you to apply if you’re enthusiastic about the role
• cosmofunding by Vontobel

Asset Management

Patriot Act Certification

Deposit Insurance Scheme

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