Global Customer KPI Analyst

(m/f/d)

Freelance/temporary employment for a project

Zurich

Start date: 08/25

Reference number: 833584/1

Project information

• As a modern company, our client manages to constantly develop further and break new ground.

Responsibilities

• Champion customer-focused insights to drive action and support the organization through training and guidance
• Lead the automation and AI-driven transformation of KPI reporting and insights, designing requirements and outputs in line with business needs
• Manage all aspects of Customer KPI data: collection, maintenance, forecasting, and automated reporting for business reviews, action planning, target setting, HR, Finance, Investor Relations, and ad hoc requests
• Translate analytic insights into actionable business recommendations
• Ensure seamless and accurate automated data delivery between internal platforms
• Conduct forecasting, scenario planning, and modelling to anticipate changes and support business decisions
• Integrate customer KPIs with financial data, using advanced analytics and AI tools to strengthen business relevance
• Maintain a systematic, accessible KPI database for stakeholders
• Develop and maintain an annual calendar of Customer KPI reporting reflecting business processes, key decision points and business investment impacting KPI performance
• Stay current with best practices in customer metrics, automation, AI, and analytics

Profile

• Passion for data analysis, automation, and actionable insights tailored to stakeholder requirements
• Solid experience in analytics, translating numbers into business impact, with proven experience in managing client KPIs
• Hands-on experience implementing AI-driven automated processes and reporting solutions
• Advanced skills in data tools (Excel, SPSS, or equivalent) and statistical analysis (e.g., modeling, correlation)
• Strong attention to detail and focus on accuracy avoiding errors
• Experience working in global, cross-cultural environments
• Demonstrated ability to link customer and financial data for business impact
• Excellent analytical, communication, and stakeholder management skills
• Bachelor-s or master-s degree (e.g., in business studies/administration, research, data science, psychology, behaviour science, customer or change management)
• Fluent in English

Benefits

• A highly motivated team and an open way of communication