Head of Business Resilience

Zug, CH, 6300

The Head of Business Resilience is a leadership role responsible to design, implement and manage the Business Resilience (BR) program for Holcim, according to the Business Resilience policy and respective directives. The Head of Business Resilience provides strategic direction and coordination and is responsible to lead, develop and implement the crisis management program, including preparedness, incident response and business continuity across regions and countries, supporting Holcim’s goal to create a safe, resilient, and secure environment

Key Responsibilities

1. Business Resilience program oversight

• Design, implement and oversee the Business Resilience program, including preparedness, response plans, procedures, protocols, training and exercises that align with industry best practices on crisis management and business continuity and meet organizational needs.
• Provide strategic direction, coordinate and direct Business Resilience related matters across countries, regions and Group.
• Liaise with the regional security team to ensure alignment with Holcim’s Security and Business Resilience framework and strategic objectives.
• Build and maintain strong relationships with internal stakeholders (e.g., IT, operations, HR, Sustainability, HSE) and external partners (e.g. international organisations, emergency services, vendors) to ensure coordinated response efforts.

2. Response to incidents

• Lead and coordinate response to incidents that require cross-functional collaboration, ensuring timely and effective communication, resource allocation, and operational recovery
• Monitor industry trends, regulatory requirements, and emerging threats; continuously evaluate and improve the organization's resilience programs and projects to enhance its ability to withstand and recover from incidents and disruptions
• Develop and implement mitigation strategies based on assessments of threat, risk and vulnerabilities.
• Support individual countries and regions’ preparation, response and recovery from incidents and disruptions.

3. Additional responsibilities

• Develop and deliver training programs and awareness campaigns to educate employees at all levels about their roles and risks in Business Resilience.
• Plan, coordinate, and conduct regular exercises and simulations to validate the effectiveness of Business Resilience, crisis management and business continuity plans; identify areas for improvement and implement corrective actions.
• Conduct comprehensive after- action reviews following incidents and exercises, tracking improvement actions and identify lessons learned to be incorporated into future planning.
• Support broader business continuity initiatives including business impact analysis (BIA) to ensure alignment between crisis management and other resilience initiatives
• Provide subject matter expertise on crisis management and business continuity best practices to leadership and stakeholders across the organization
• Maintain accurate and up-to-date documentation of all projects, activities and performance; prepare regular reports for senior management on the status of the business resilience program.

Required Skills & Qualifications

1. Specific work experience

• 10 years + of experience in the field of Business Resilience, risk and crisis Management, emergency response, incident response.
• Military or law enforcement experience is a plus
• Proven ability to lead cross functional teams during challenging times and high stress situations, make critical decisions under pressure and coordinate complex response activities fostering a culture of resilience
• Experience in global security frameworks, risk management, and incident response strategies.
• Experience working in a global, complex organizational structure, dealing with multinational risks and operations.
• Experience in designing and facilitating crisis exercises and simulations with demonstrated ability to develop realistic scenarios

2. Other functional skills

• Strategic and problem-solving thinking: ability to make decisions under pressure and adapt to rapidly changing situations
• Communication: Strong presentation and training skills; good client-facing presence with positive energy.
• Composure: Ability to remain calm under professional pressure.
• Collaboration: Strong team player with solid collaboration skills and ability to resolve conflict with other stakeholders.
• Integrity: High ethical standards aligned with Holcim’s values, demonstrating transparency, trustworthiness, and integrity.

Level of education/qualifications:

• Bachelor’s degree in emergency management, risk management, international relations, or related field (University Degree).
• Certification in business continuity or crisis management (e.g. CEM, CBCP, MBCI)

Language skills

• English (required), any other language is a plus

Mobility requirements

• At least 30% between national and international

Benefits

• Hybrid work contract
• Family Support: Subsidized childcare and paid maternity/paternity leave
• Professional Growth: Company-sponsored training and professional development.
• Discounts and Perks: Subsidized meals, exclusive discounts, and company gifts for special occasions.
• Long-service awards
• Employee referral bonus
• Pension and Savings: Access to a comprehensive pension fund and an employee savings scheme.

Holcim is committed to a diverse and inclusive workplace. We support equal opportunities for everyone, regardless of race, national origin, gender, sexuality, disability, or age.