Powering transformation for a sustainable future

At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.

As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design.

Our success in this ever evolving, competitive environment is based on the drive, innovation and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.

WinGD is looking for a

Head of Product Support (m/f/d)

Location: Winterthur

Workload: 100%

Start Date: as per agreement

Overview

The Head of Product Support leads WinGD’s technical lifecycle ownership from R&D handover to end of warranty, ensuring timely, customer‑centric support for engine builders and owners. The role oversees Product Care, Warranty, Documentation and Supplier Engineering, acts as the operational interface between engine builders and internal functions, and drives continuous improvement to reduce CoPQ, strengthen product reliability and secure a consistent global customer experience.

Responsibilities:

• Lead and develop the Product Support organisation (Product Care, Warranty, Documentation, Supplier Engineering).
• Ensure strong collaboration with Product Management, Engineering, R&D, Digital, Supply Chain, Sales and Service.
• Oversee all technical lifecycle activities from R&D handover to end of warranty, ensuring timely clarifications and configuration correctness.
• Govern lifecycle processes, tools and KPIs, ensuring structured case handling and effective escalation to RCA/Task Force and R&D.
• Ensure consistent technical evaluation of warranty cases and strengthen feedback loops to Engineering, Product Management and R&D.
• Ensure high‑quality Product Care support, including technical clarifications, pre‑delivery checks and coordination with local teams.
• Oversee lifecycle documentation and supplier development to ensure accuracy, completeness and market‑specific requirements.
• Ensure a credible, transparent and customer‑centric technical interface for engine builders and owners, improving response time and communication quality.
• Build team capability through clear roles, coaching and continuous competence development.

Requirements

• Master’s degree in Mechanical, Marine or Energy Engineering (or equivalent).
• 15+ years of experience in product lifecycle, engineering, product care, warranty or technical service in a complex industrial or marine environment.
• Proven experience in leading international, multidisciplinary teams in a senior management role.
• Strong technical background in engine systems and lifecycle support, ideally including 2‑stroke engines and/or future‑fuel technologies.
• Solid experience in warranty management, product care and systemic issue resolution (RCA, CAPA/8D).
• Demonstrated ability to manage interfaces between Product Management, R&D, Engineering, Supply Chain, Sales and Service.
• Track record in driving quality improvement, CoPQ reduction and lifecycle KPIs.
• Strong customer‑centric mindset with experience interacting directly with engine builders and owners.
• Clear, confident communication and stakeholder management skills, including at senior level.
• Fluent in English; German and/or Mandarin are a strong plus; willingness to travel internationally.

Our offer:

• An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
• A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
• Award winning and extraordinary products
• Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
• Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
• In-house technology training and professional development opportunities