Select how often (in days) to receive an alert:

Our Opportunity

• Zurich Insurance Group is a globally recognized insurance provider headquartered in Switzerland, offering innovative and reliable insurance solutions to individuals, businesses, and institutions. With a presence in over 200 countries and territories, Zurich leverages its extensive international experience and strong local knowledge to protect customers worldwide. The Group’s commitment to sustainability, customer-centricity, and delivering results reflects its purpose of building a brighter future together
• We are looking for a passionate and skilled to join our dynamic Zurich Guidewire Team (ZGT). ZGT is hub for innovation, expertise development and services delivery, supporting Guidewire platform and related tech-stack globally within Zurich. With the mandate to service Zurich’s business units which use Guidewire products, this team brings together talented professionals focused on developing & delivering digital capabilities, core platform solutions, integrate AI, build reusable assets & components – both on-prem and Guidewire cloud versions. We operate from multiple technology delivery centres spread globally to service our business units
• This position is based in Barcelona Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units
• If you have experience with Guidewire technologies, a drive for continuous learning, and want to be part of a global company that values diversity, growth and customer focus, we’d love to hear from you

We’re seeking a visionary and execution-driven to architect and lead our worldwide core platforms service delivery operations. This role is pivotal in designing & establishing a scalable global delivery model, a core insurance platform centre of excellence fostering cross-regional collaboration, and developing differentiated service capabilities which drive Zurich's success and business growth. This role will be responsible for overall core platforms service delivery from technology centres

Strategic Leadership & Global Model Development

• Design and implement a global delivery model that balances regional agility with centralized efficiency
• Establish governance frameworks, delivery standards, and operating procedures across geographies
• Lead group initiatives to unify service delivery practices and platform strategy
• Cross-Functional & Global Collaboration
• Partner with regional leaders, functional heads, and executive stakeholders to align delivery strategy with business objectives
• Facilitate global forums and working groups to drive knowledge sharing, innovation, and continuous improvement
• Act as a key liaison between delivery, product, sales, and support teams to ensure cohesive execution
• Define, build, and evolve service capabilities across consulting, implementation, managed services, and support
• Develop reusable delivery assets, playbooks, and methodologies to accelerate time-to-value
• Identify emerging customer needs and translate them into scalable service offerings
• Oversee global service delivery performance, ensuring SLAs, KPIs, and client satisfaction targets are consistently met
• Implement tools and analytics to monitor delivery health, forecast demand, and optimize resource utilization
• Drive automation, standardization, and process improvement across delivery functions

Team Leadership & Talent Development

• Build and lead high-performing global delivery teams with a focus on diversity, inclusion, and professional growth
• Develop leadership pipelines and succession plans to support long-term scalability
• Foster a culture of accountability, innovation, and customer-centricity
• Manage global delivery budgets, resource allocation, and cost optimization strategies
• Support commercial teams in scoping, pricing, and structuring service engagements
• Drive profitability and margin improvement across service lines

Qualifications

• 10+ years of experience in global service delivery leadership, preferably in technology, SaaS, or consulting
• Proven success in building and scaling global delivery models across multiple regions
• Strong understanding of delivery frameworks (e.g., ITIL, Agile, Six Sigma) and service lifecycle management
• Exceptional leadership, communication, and stakeholder engagement skills
• Experience in packaged insurance platforms such as
• Bachelor’s degree required; MBA or equivalent preferred

As well as a and a , we offer:

• competitive salary
• yearly bonus
• To support your work-life balance, we have adopted a flexible working model
• Option to work abroad up to 25 days yearly
• Over 300 euros to set up your home office and additional monthly home office allowance
• Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs
• Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits
• Special banking and insurance conditions plus Exclusive Employees
• Functional diversity benefits
• Stock options and mortgage benefits