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At Chain IQ, your ideas move fast

• Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition
• The Sourcing team at Chain IQ is composed of professionals who manage all indirect spend categories for clients. This team provides a comprehensive range of sourcing services tailored to client needs, including market analysis, running market tenders, contract negotiation, and contract drafting. Each team member is capable of handling multiple client projects, engaging in both client-facing and supplier-facing roles, and participating in regional sourcing projects as well as global initiatives
• The primary function of this team is to deliver value-added sourcing services to clients in a structured, professional, and consistent manner. The role's scope focuses on the indirect spend of clients within the categories of IT outsourcing and offshoring (ITO), primarily covering application development, testing, and maintenance services, and business process outsourcing and offshoring (BPO)
• The Team Lead must be a dynamic, client-focused individual with a strong target orientation and proven experience, ideally across multiple categories, but at a minimum, with deep expertise in ITO and BPO. This role requires exceptional leadership skills to manage a high-calibre, professional team and report directly to the Global Head of Outsourcing & Offshoring (GSL)
• The individual will be responsible for directly managing a team of Strategic Sourcers in the UK and Switzerland, as well as providing global leadership for specific client accounts. They will oversee the delivery of, and even undertake, strategic sourcing initiatives that cover the end-to-end sourcing lifecycle, necessitating a global awareness of the various markets for service provision
• Furthermore, the individual must have substantial experience working with key suppliers within the category. They should be confident in engaging with senior stakeholders and experienced in implementing change while fostering high-performing teams

Main responsibilities will include:

• As the Team Lead, your primary responsibility is to establish and maintain robust relationships with stakeholders. You will oversee the day-to-day management of a dedicated CIQ team responsible for multiple clients, with management tasks comprising 90% of your time and sourcing execution the remaining 10%
• Manage and mentor a team of Strategic Sourcers, fostering a collaborative and high-performance culture
• You will lead your team in sourcing initiatives that range from smaller projects starting at $1 million to strategic purchases up to $300 million and occasionally > $1Bn, all with minimal oversight
• Provide global leadership across client accounts, ensuring consistent delivery standards and strategic alignment
• Ensuring negotiated commercial terms achieve the best outcomes, drafting contracts based on standard terms and conditions, and leading cross-functional deal teams while coordinating with senior stakeholders are key aspects of your role. Additionally, you will build and maintain strong relationships with key suppliers and stay abreast of market trends for assigned categories, contributing valuable insights to sourcing plans and opportunity assessments for existing and prospect new clients
• Allocate sourcing initiatives to the team and providing guidance and oversight as required, including maintaining close oversight on complex/high focus sourcing initiatives
• Dealing with client escalations in relation to team members
• You are expected to adhere to Chain IQ's corporate standards, utilizing defined sourcing tools and processes to deliver sourcing initiatives effectively. Identifying and implementing opportunities to generate savings for clients through smarter and more efficient sourcing is crucial. Furthermore, you will mentor, and coach experienced, professionals within the team, providing support in more complex deals as needed
• As a Manager / Team Lead, your responsibilities will include conducting team appraisals, developing training plans, and providing consistent leadership to ensure the team achieves both their individual and collective objectives. You will be directly dealing with HR on all aspects relating to your team

Requirements:

• Educated to University standard or equivalent – MCIPS desirable
• Minimum 10 yrs experience in Management Leadership roles
• Demonstrates proven market knowledge of ITO and BPO category, with skills to apply knowledge to drive maximum value for clients and able to advise highly skilled Expert level team members
• Proven capability of running large multi-million / complex global deals, including all aspects of the tender process
• Hands on approach for deal execution, manage deals end to end on their own with minimal oversight
• Highly organised and results driven, can lead a cross-functional team
• The manager will play a key role in exceeding client expectations, driving savings, and delivering sourcing excellence across strategic initiatives
• Act as a senior point of contact for clients, ensuring proactive, structured, and value-driven sourcing execution. Client/stakeholder focus within the corporate environment with the gravitas to influence senior stakeholders
• Experienced negotiator and excellent communication skills
• Ability to structure complex deals and develop sourcing strategies
• Ability to manage multiple priorities, often to tight deadlines, and deliver results
• Experience in working with market leading sourcing tools and systems
• Professional team player, motivated and highly flexible

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together