hotel night ambassador 60%

purpose As an ambassador, naturally you are enthusiastic, optimistic and treat everyone with respect. You work together with your fellow ambassadors throughout the hotel from check in to canteenM, from the pantry to SocietyM at all times delivering the citizenM desired guest experience.

why working with us is different What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy.

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests. We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.

citizenM is extremely excited to open our first Italian hotel in the eternal city. Our property in Isola Tiberina will open its door in November 2023 and we are now hiring night owls for our opening team.

your typical citizenM shift could include:

• Making sure everyone gets a warm welcome as soon as they walk in;
• Helping guests at the self check-in kiosks (we have no reception desk);
• Cleaning, preparing and serving hot and cold breakfast and meals;
• Brewing delicious coffee or mixing a signature cocktail;
• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
• Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
• Handling reservations in our property management system (PMS), including the daily the night audit;
• Holding the keys to the castle; responsible for operations during the night shifts;
• Taking care of our guests including in emergency situations.

do you have what we’re looking for? To be successful at citizenM, you’ll need to have:

• A genuine touch: Treat all people as you would treat your best friends;
• A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes. And you’ll need to be:
• A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
• Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.

Fluent in English. Other language abilities are welcome too! Please note that we are only able to consider applicants with the right to work in Italy.

typical shifts are: Typical shift: our hotel operates 24/7 with a rotating flexible schedule. The typical night ambassador shifts are: 11:00pm to 7:30am. We keep things dynamic and take into account your preferences, so you enjoy your other life plans. Full time position is 40 hours per week.

what’s in it for you?

• You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.
• Competitive salaries
• Flexible schedules
• Performance rewards
• Career progression
• Access to citizenM learning and development programs
• Full immersion (training) program for new starters
• citizenM experience nights
• citizenM uniform and comfy shoes by On Running

citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone