ICT-Supporter (m/w/d)

What You’ll Do

• ICT Support
  • Troubleshoot common issues (password resets, software installation, network connectivity)
  • Support hardware inventory, software licensing, printers, and mobile devices
  • Handle and triage service desk tickets (Jira)
  • Coordinate and forward tickets to external partners
  • Review and manage the ticket dashboard
  • Support Azure / M365 topics (logins, basic configuration of SharePoint, OneDrive, Teams; simple VM tasks)
  • Support facility-related IT-Installations
  • Coordinate daily activities with helpdesk colleagues in China and Korea

• User Assistance
  • Support users on?desk, by phone, email and chat
  • Help employees in using M365 Tools and Applications
  • Introduce the IT organization and processes to new employees during welcome meetings
• Documentation & Coordination
  • Log and track incidents in Jira
  • Collaborate with global IT specialists and closely with the Swiss IT team
  • Document findings and recurring issues in Confluence to improve ticket resolution
• Work Conditions
  • Hybrid work model: possibility of home office (depending on operational needs)

Who You Are

• Completed IT apprenticeship (EFZ or equivalent)
• At least 3 years of experience in IT support or service desk
• Strong troubleshooting skills for standard hardware/software issues
• Experience with remote support tools
• Basic understanding of Azure & Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams)
• Good knowledge of M365 applications (Outlook, Word, Excel, PowerPoint, OneDrive)
• Able to handle multiple requests and remain service?oriented under pressure
• Languages: German (fluent), English (good written & spoken)
• Familiar with Jira, Confluence, and other Atlassian tools

• Enjoy written and spoken communication with users