IT Business Services Manager (all genders)

Job description

As the ERP Program Manager / Business Analyst, you will lead and support the implementation and optimization of Microsoft Dynamics 365 Finance & Operations (F&O) within a fast-paced and evolving sports industry environment. You will act as the key liaison between business stakeholders and technical teams, ensuring that the ERP system aligns with operational goals across finance, supply chain, human resources, and event management.

• Lead end-to-end ERP projects/Change requests involving Microsoft Dynamics 365 F&O, from planning to go-live and post-implementation support
• Gather, analyze, and document business requirements across departments such as finance, warehouse, shipping, and human resources
• Translate business needs into functional specifications aligned with D365 F&O capabilities
• Coordinate cross-functional teams, including internal stakeholders and external implementation partners
• Manage project timelines, budgets, risks, and deliverables
• Oversee testing phases (UAT, integration, regression) and ensure issue resolution
• Drive user adoption through training, documentation, and change management initiatives
• Monitor system performance and propose continuous improvements tailored to the sports industry's unique needs

Profile

• You have a strong customer orientation
• Having a service oriented mindset, you are able to ensure a good relationship with the different business departments
• Highly motivated, you are ready to travel to CH/DE/CZ and to sports competitions
• Travel availability (approximately 20%) in Germany and abroad

Professional requirements

• University degree in IT or a related field
• 4+ years experience as an ERP Program Manager or a Business Analyst
• Deep knowledge in Microsoft tools, in particular Dynamics365 F&O
• Several years of experience in business project management

Languages

• Excellent written and verbal communication skills in French and English; German would be an advantage

Company address

Rue de l'Envers 1, 2606 Corgémont, Switzerland (Bern)

Contact

Benjamin Adler

HR Business Partner