Custom Field 1

• Select how often (in days) to receive an alert:
• Own core ITSM processes — Lead Incident, Problem, Configuration and Event Management globally, ensuring SLA compliance and alignment with SOPs/ITIL
• Define performance metrics — Set KPIs/SLAs, build dashboards, deliver monthly reports and manage escalations
• Maintain process documentation — Create and update SOPs, training materials and ensure role clarity with tracked training records
• Drive Problem Management — Run RCA processes, remediation follow‑up, stakeholder communication and proactive risk identification
• Manage Known Errors — Maintain Key Issue databases and ensure workarounds are documented and shared
• Lead CMDB governance — Own CMDB strategy, CI lifecycle accuracy, data models and service dependency mapping
• Ensure CMDB data quality — Perform audits, reconciliation, issue resolution and integration with change/incident/monitoring processes
• Optimize CMDB tooling — Enhance CMDB/asset platform usage, automate via discovery tools and report on configuration compliance
• Run Event Management — Ensure monitoring coverage, correct event filtering/correlation and impact‑based escalation
• Define event automation — Maintain thresholds, notifications and automated/self‑healing responses

Your profile:

• 7+ years in IT Operations, Service Management or a related technical field, including Service Operations or Service Delivery Management
• Hands-on experience in Incident, Problem, Configuration and/or Event Management; Major Incident Management is an advantage
• ITIL Foundation certification required; ITIL Intermediate/Expert an asset
• Strong cross-domain technical expertise across infrastructure, applications, databases, and security, with a deep understanding of their interdependencies—including modern workplace devices, application servers, and backend platforms
• Strong analytical skills to identify patterns, correlations and root causes, with the ability to lead technical RCA calls
• Excellent communication skills, translating technical detail into business- and user-friendly language
• Strong facilitation and leadership under pressure, with the ability to work across global teams and manage stakeholders at all levels
• Experience with monitoring, log analysis and service management platforms (e.g., ServiceNow, LogicMonitor)

Our offer:

• A dynamic and rapidly growing work environment with internal development and training opportunities
• Flexible working hours with home office days and an option for obtaining additional vacation days through workload reduction
• 60% coverage of pension fund contributions by Bachem AG as well as option for extra-mandatory pension provision with our Pension Plan Plus
• Access to benefits platforms with discounts from external partners
• Fresh, healthy and varied food in our staff restaurant
• A wide range of free sports activities on the Bachem Campus
• Would you like to drive innovation together with us?