We are looking for a new team member in the Service Management Team who will bring the Technology Platform services to a new level. The Service Manager role at Vontobel is a mix between a Service Manager, Product Owner and Project Manager. We are based in the Technology Platform department and are very close to our customers., Together with the team you are responsible for supporting IT Service Management for Azure Cloud and Artificial Intelligence services

What would your role be?

• Managing and evolving services related to Azure Cloud and Artificial Intelligence platforms
• Supporting and driving the standards in Windows, Linux, OpenShift
• Staying open and curious about emerging technologies and evaluating their potential value
• Continuously improving services to deliver added value for Vontobel and its stakeholders and to enhance efficiency and effectiveness
• Acting as an interface and coordinator between Business, IT Support, IT Engineering, and IT Security
• Creating and maintaining service documentation, user communication, and manuals
• Leading contract negotiations with external suppliers and managing associated costs
• Taking a proactive role in Problem Management, including leading or participating in task forces
• Leading or co-leading service-related projects from initiation to implementation

What are we looking for?

• A bachelor’s degree (or equivalent) in Computer Science, Business Information Technology or similar field
• Hands-on experience with Azure Cloud and familiarity with AI-related technologies and use cases
• A solid understanding of IT infrastructure and technologies across various domains
• Fluent in German and English, both written and spoken
• Knowledge or certification in ITIL and Agile methodologies is a strong plus
• Experience with FinOps, reporting, and data visualization tools
• A self-driven team player with a proactive and solution-oriented attitude
• Skilled at setting the right priorities and focusing on delivering customer value
• An excellent communicator with an assertive, open, and tenacious mindset
• Capable of viewing challenges from multiple perspectives and adapting your approach accordingly

What do we offer?

• Top Zurich location with collaboration spaces (including rooftop terraces) and free lunch
• Friendly, diverse team in an open-office space with dancing walls
• Agile environment in how we think, the way we work and our trust for each other
• Flat hierarchy with collaboration on all levels
• Campus feeling and collaborative spirit
• We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply

Why Vontobel?

• At Vontobel, you are building better futures for our clients and society, as well as for yourself. As a family-owned and publicly listed company with over 2,000 professionals based in 28 locations globally and headquartered in Zurich, we’re committed to long-term thinking and sustainability
• Our diverse team values unique perspectives, and we hire individuals determined to deliver in a dynamic and changing world
• cosmofunding by Vontobel

Asset Management

Patriot Act Certification

Deposit Insurance Scheme

configure your cookie and tracking settings