We are looking for a new colleague (m/f/d) in the Service Management Team who will help us further develop and shape the Technology Platform services together with the team. The Service Manager role at Vontobel is a mix between a Service Manager, Product Owner and Project Manager. We are based in the Technology Platform department and are very close to our customers., Together with the team you are responsible for supporting IT Service Management for Azure Cloud and Artificial Intelligence services

What would your role be?

• Managing and evolving services related to Azure Cloud and Artificial Intelligence platforms
• Supporting and driving the standards in Windows, Linux, OpenShift
• Staying open and curious about emerging technologies and evaluating their potential value
• Continuously improving services to deliver added value for Vontobel and its stakeholders and to enhance efficiency and effectiveness
• Acting as an interface and coordinator between Business, IT Support, IT Engineering, and IT Security
• Creating and maintaining service documentation, user communication, and manuals
• Leading contract negotiations with external suppliers and managing associated costs
• Taking a proactive role in Problem Management, including leading or participating in task forces
• Leading or co-leading service-related projects from initiation to implementation

What are we looking for?

• A bachelor’s degree (or equivalent) in Computer Science, Business Information Technology or similar field
• Experience or strong interest in Azure Cloud and willingness to learn
• A solid understanding of IT infrastructure and technologies across various domains
• Fluent in German and English, both written and spoken
• Knowledge or certification in ITIL and Agile methodologies is a strong plus
• Experience with FinOps, reporting, and data visualization tools
• A self-driven and team-oriented, working together to achieve results
• Skilled at setting the right priorities and focusing on delivering customer value
• An excellent communicator with an confident and open communicator with a collaborative and supportive mindset
• Capable of viewing challenges from multiple perspectives and adapting your approach accordingly

What do we offer?

• A top Zurich location with collaboration spaces (including rooftop terraces) and free lunch. Additionally, we support flexible working hours and remote work options to help you balance your professional and personal life
• Training opportunities and mentorship to help you grow
• Friendly, diverse team in an open-office space with dancing walls
• Agile environment in how we think, the way we work and our trust for each other
• Flat hierarchy with collaboration on all levels
• Campus feeling and collaborative spirit
• We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply

Why Vontobel?

• At Vontobel, you are building better futures for our clients and society, as well as for yourself. As a family-owned and publicly listed company with over 2,000 professionals based in 28 locations globally and headquartered in Zurich, we’re committed to long-term thinking and sustainability
• Our diverse team values unique perspectives, and we hire individuals determined to deliver in a dynamic and changing world
• cosmofunding by Vontobel

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