Unsere Geschichte
Swissquote ist keine typische Schweizer Bank. Unsere Geschichte, unsere Ziele und unsere Philosophie entspringen dem Spannungsverhältnis zwischen Kreativität, Software-Entwicklung und Anleger-Empowerment. Auch heute noch bilden diese Werte den Kern der Tätigkeit von Swissquote.
Unsere Geschichte
Swissquote ist keine typische Schweizer Bank. Unsere Geschichte, unsere Ziele und unsere Philosophie entspringen dem Spannungsverhältnis zwischen Kreativität, Software-Entwicklung und Anleger-Empowerment. Auch heute noch bilden diese Werte den Kern der Tätigkeit von Swissquote.
We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms
In your daily duties, you will:
Review and manage Institutional Client Account documentation, ensuring completeness and compliance
Provide support for client platform access, including troubleshooting and password resets
Monitor and process cash transfers, performing necessary client call backs
Manage the Institutional Clients pipeline and provide administrative support to the team
Handle client complaints and ensure they are logged and processed according to procedures
Adhere to industry regulations and company policies, particularly regarding GDPR, MiFID, anti-money laundering, and privacy
Ensure high levels of client satisfaction through courteous and professional communication
Represent Swissquote at industry events and conferences in Luxembourg and abroad (mainly Germany)
You have:
Bachelor's degree or equivalent practical experience
Knowledge of investment products, trading, and brokerage operations
Understanding of KYC, AML, CTF, banking privacy, PRIIPS, and MiFID II legislations
Fluency in English and German; French is an advantage
Excellent communication and client service skills
Strong attention to detail and problem-solving abilities
Experience in multi-functional teams
Highly organised with good time management skills
Additional Information
A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more
A great work environment in our offices located at Luxembourg’s Kirchberg financial district. Complementary fruit, tea and coffee
Opportunities to develop your knowledge of financial products and markets including equities, funds, derivatives, cryptocurrencies and more