We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms

In your daily duties, you will:

• Review and manage Institutional Client Account documentation, ensuring completeness and compliance
• Provide support for client platform access, including troubleshooting and password resets
• Monitor and process cash transfers, performing necessary client call backs
• Manage the Institutional Clients pipeline and provide administrative support to the team
• Handle client complaints and ensure they are logged and processed according to procedures
• Adhere to industry regulations and company policies, particularly regarding GDPR, MiFID, anti-money laundering, and privacy
• Ensure high levels of client satisfaction through courteous and professional communication
• Represent Swissquote at industry events and conferences in Luxembourg and abroad (mainly Germany)

You have:

• Bachelor's degree or equivalent practical experience
• Knowledge of investment products, trading, and brokerage operations
• Understanding of KYC, AML, CTF, banking privacy, PRIIPS, and MiFID II legislations
• Fluency in English and German; French is an advantage
• Excellent communication and client service skills
• Strong attention to detail and problem-solving abilities
• Experience in multi-functional teams
• Highly organised with good time management skills

Additional Information

• A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more
• A great work environment in our offices located at Luxembourg’s Kirchberg financial district. Complementary fruit, tea and coffee
• Opportunities to develop your knowledge of financial products and markets including equities, funds, derivatives, cryptocurrencies and more