L2 Application Support Analyst

Join Swiss Himmel GmbH in Basel, Switzerland!

L2 Application Support Analyst

Industry: Banking Job Category: L2 Support Job Type: Full Time Job Location: Basel

Job Summary: We are hiring an experienced L2 Application Support Analyst to work on behalf of our client in the Finance/Banking domain. The ideal candidate will be technically strong, analytically sharp, and an excellent communicator, capable of handling application support, incident/problem management, and continuous improvement initiatives within a high-performance environment.

Client Overview: Our client is a leading global organization in the finance and banking sector, known for driving digital transformation and operational excellence across its enterprise systems. This role offers a great opportunity to be part of a collaborative, fast-paced, and technically challenging environment.

Key Responsibilities: Analyze and break down complex issues; develop optimal solutions considering multiple stakeholder impacts. Build cause-effect linkages and validate hypotheses to address long-term technical and business problems. Understand client needs, integrate feedback, and ensure timely and quality service delivery. Anticipate challenges, resolve critical issues proactively, and build trust with key stakeholders. Prioritize tasks effectively, plan using historical trends, and manage risks through contingency planning. Coordinate execution across projects/processes; identify key drivers and constraints. Utilize ServiceNow for incident tracking, problem management, and change requests as per ITIL standards. Apply knowledge management, release planning, and issue resolution tools to maintain system stability. Conduct in-depth impact analysis and process mapping to identify system or service improvements. Communicate clearly in English – both verbally and in writing – and adjust messaging as per the audience.

Required Technical Skills:

Operating Systems: Unix/Linux Database: Oracle PL/SQL Scripting: Shell Scripting Job Scheduling: Autosys Monitoring & Automation: Batch Monitoring Tools, Automation Tools Ticketing Tool: ServiceNow ITIL Framework: Incident, Problem, Change, and Release Management Communication: Excellent verbal and written English skills

Must-Have Qualifications:

Hands-on experience in L2 Application Support Strong technical proficiency in Unix, Oracle PL/SQL, and Shell Scripting Experience using ServiceNow or similar ITSM platforms Familiarity with ITIL processes (Certification preferred)

Preferred / Good to Have:

Exposure to Site Reliability Engineering (SRE) practices Experience using Splunk, AppDynamics, or other monitoring tools Familiarity with Azure Cloud, DevOps, and Agile methodologies Basic knowledge of Java, Informatica, and other enterprise tools

Why Join Us:

Work with a prestigious client in the finance/banking domain Opportunity to contribute to critical production systems Exposure to enterprise-level tools, technologies, and practices