In short

The Lead - Candidate Experience will act as a player-coach to lead and develop our candidate experience team, ensuring a smooth and efficient recruitment process for candidates and hiring managers. This role is crucial in optimizing our interview scheduling operations, enhancing the candidate experience, and supporting the overall interviewing and preboarding process.

The ideal candidate is highly organized, detail-oriented, and possesses strong leadership and communication skills, resulting in strong productivity management of the team. This person will collaborate with Global Talent Acquisition leadership teams, providing regular insights and designing the candidate experience strategy, with support from the Global Head of Talent Acquisition - CoE.

The Lead- Candidate Experience role will report to the Global Head of Talent Acquisition - CoE in the Talent Acquisition function, supporting the Global/EMEA teams.

Your Mission

Team Leadership and Management:

• Lead, mentor, and develop a team of candidate experience specialists while also maintaining a personal workload of interview scheduling, contract creation, and pre-boarding administrative duties
• Set team goals, priorities, and performance standards
• Conduct regular team meetings, provide feedback, and conduct performance reviews
• Foster a collaborative, inclusive, and positive team environment
• Identify training needs and implement professional development plans for team members

Recruiting Process Optimization:

• Oversee and streamline the full cycle recruiting coordination process, from interview scheduling to contract generation and administrative preboarding for new hires
• Identify areas for process improvement and implement best practices to enhance efficiency and effectiveness
• Develop and maintain standard operating procedures (SOPs) and process documentation
• Strong problem-solving and decision-making skillsEnsure compliance with all legal and regulatory requirements related to recruiting

Candidate Experience:

• Design and Champion a positive and seamless candidate experience throughout the recruitment process
• Monitor candidate feedback and implement strategies to improve satisfaction
• Ensure timely and professional communication with candidates

Stakeholder Collaboration:

• Partner with talent acquisition leaders, talent acquisition partners, hiring managers, and other stakeholders to ensure alignment and effective communication
• Act as a point of escalation for complex scheduling or coordination issues
• Build strong relationships with internal teams to understand their hiring needs and provide support

Data and Reporting:

• Track and analyze key recruitment metrics related to coordination activities, such as time-to-schedule, candidate NPS, and process efficiency
• Generate, analyze, and present findings on team performance and process effectiveness
• Use data to identify trends, areas for improvement, and inform decision-making

Vendor Management:

• Manage relationships with external vendors related to recruiting coordination, such as scheduling tools or assessment platforms
• In partnership with leadership and Talent Tech, evaluate vendor performance and identify opportunities to optimize costs and services

Technology and Tools:

• Leverage and optimize the use of Greenhouse, Workday, Juro, and GoodTime as it relates to candidate experience process flows among other recruiting and technologies
• Evaluate and implement new tools to improve efficiency and enhance the recruiting process.