Local Pricing Coordinator and Customer Service Agent

Drive pricing strategies, support sales, and deliver top-tier service to our valued customers. If you're detail-oriented, proactive, and thrive in a fast-paced environment, this is your chance to shine!

Facts

• Location

  Vignate

• Employment level

  Direct entry

• Function

  Logistics / Cargo

• Working time

  Full time

• Publishing date

  06-10-2025

• Application deadline

  06-24-2025

apply

Tasks

What you'll do:

• Organize optimal workflow

• Manage sales activities including proactive calls, customer relations, allotment, sales quotations

• Handle bookings, quotations, and ad-hoc requests with consideration for bi-weekly revenue targets and capacity forecasts, focusing on high-yield opportunities

• Proactively sell and promote available capacities

• Process and manage claims and tracing inquiries efficiently

• Close cooperation with national airports, with Flight Dispo and cargo telex

• Cooperate closely with local organizations and Head Quarters in Zurich

• Be the pricing coordinator for the Italian Market and other EMEA countries

• Master in analytical skills, supported by LX systems (PDT), CASS/World ACD, PowerBI, Excel

• Be updated with My SWISS WorldCargo news, elaborate market trends, and follow local SOP and guidelines

Contact

Andrea Testori

Head of Cargo Southern Europe

LinkedIn

linkedin.com/in/andrea-testori-194841159

Behind the scenes

#NewHorizon SWISS WorldCargo

Join our Cargo team of professionals in a dynamic working environment. Help further build and become part of our highly successful brand in this challenging market. Show us what you have to offer and let us show you what we can do!

#NewHorizon SWISS WorldCargo

Join our Cargo team of professionals in a dynamic working environment. Help further build and become part of our highly successful brand in this challenging market. Show us what you have to offer and let us show you what we can do!

Local Pricing Coordinator and Customer Service

Apply now! We are looking forward to your application!

Local Pricing Coordinator and Customer Service

Apply now! We are looking forward to your application!

#NewHorizon SWISS WorldCargo

Local Pricing Coordinator and Customer Service

Requirements

The ideal Local Pricing Coordinator and Customer Service Agent should meet the following requirements:

• High School diploma or equivalent

• Basic IT skills (Word, Excel, internet, e-mail)

• Ongoing development and training in Customer Service and Pricing

• Familiarity with tools such as PDT, SkyChain, Excel, and PowerBI is an advantage

• Experience in the cargo business is an asset 

• Native Italian speaker

• Proficient in English (written and spoken)

• German is an asset

• Open minded and positive attitude

• High degree of flexibility and resistance to stress

• Ownership of assigned tasks

• High team spirit and multicultural sensibility

• Be discrete (VAL business) and work focused on given objectives and priorities

• Willingness to visit customers jointly with Executive Sales and collaborate closely with them

• Willingness to travel domestic/international for trainings and events when required

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. 

Company

About Swiss International Air Lines AG

It-s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment - one in which, wherever you are, you-ll always feel: Truly SWISS .... where people matter.

www.swiss.com

apply