Market Data and Service Reporting Specialist

• Basel, CH
• Full-time
• Unlimited

Your Role

As Market Data and Service Reporting Specialist at Bank J. Safra Sarasin you are a dedicated professional committed to optimizing data accessibility and compliance, as well as to providing essential support to the Bank's front units and IT stakeholders.

Your Responsibilities

• Manage user accounts, licenses and contracts for information platforms while maintaining all price-relevant data in FinOffice to ensure cost control
• Generate periodic reports for market data providers and exchanges, ensuring strict compliance with internal governance policies and external audit requirements
• Support the market data budgeting process by working closely with cost center heads and service recipients
• Provide non-technical user support for information platforms, including news feeds and charts, and coordinate resolution efforts with the IT Service Desk
• Define and monitor SLAs/OLAs, maintain the IT Service Catalog and ensure service quality through continuous monitoring
• Lead Incident, Problem, and Change Management processes, including handling escalations and coordinating with external service providers to resolve critical issues
• Produce KPI reports on service quality and IT performance to identify improvement opportunities and report regularly to management

Your Profile

• University degree in Business Administration, completed apprenticeship or similar banking education
• 3 years of practical experience in Market Data & Information Platform administration, including experience with Market Data providers and Exchanges 
• Industry specific knowledge, as well as experience with FinOffice or other license management tools and JIRA Service Management is required
• Excellent Microsoft Office skills
• Strong analytical and problem solving skills, with the ability to weigh problems, set priorities and recognize synergies
• Ability to work independently and under pressure, with a hands-on mentality; capable of working with various stakeholder
• Strong work ethics, integrity and high level of accountability
• Fluency in English; fluency in German is a plus

Your Benefits

• Entrepreneurial spirit in a family owned bank
• Central city office locations across Switzerland
• Above average insurance coverage fully borne by the bank
• Contribution to health insurance and meal allowance
• Global growth strategy and stable environment
• Competitive offering