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• Select how often (in days) to receive an alert:
• To drive growth and profitability in assigned territory through risk selection, pricing, negotiation, sales, retention, and quality service
• Develop and maintain profitable relationships with new and existing customers. Actively manage daily work processes of designated territory to achieve operational and strategic objectives
• Manage teamwork for sales support
• Coordinate/assess sales and service team
• Provide technical advice that enables a customer to solve a problem or improve business
• Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway
• Anticipate customer needs, monitor trends in order to recommend changes
• Resolve issues within function or unit
• Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products
• Facilitate and provide training to customer and Strategic Business Unit personnel on products and services. • Facilitate and provide training to customers
• Assess and evaluate business processes in order to identify opportunities for improvement
• Support capability development activities in a channel or customer segment at the local level, focusing on one or more areas (development of customer or distributor insights; segmentation and value proposition; sales tools and platforms; channel effectiveness; customer management practices) to support business improvement
• Review assigned customer cases, prioritize case load and interpret established policies, applying discretion within authority limits in order to resolve customer issues
• Provide specialist advisory support to internal clients on a daily basis, by being focal point of contact, to ensure that there is no misalignment between policy and practice
• Instigate and drive research/analysis around potential business development opportunities
• Model behaviors that demonstrate commitment to corporate values
• Provide input into performance management discussions of project team members
• Educate team members and business partners on area of technical expertise
• Provide guidance and support for team members
• Take action to manage own personal development and encourage others to do the same

Education and Experience

• Required
• Bachelors degree (or equivalent) and 2 or more years of experience in related field
• Thorough knowledge of large accounts, underwriting including loss development, underwriter communication, etc
• Willing to travel

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives