Membership Growth and Club Experience Specialist - (100%)

People of Action

Rotary is a global network of 1.4 million neighbors, friends, leaders, and problem-solvers who see a world where people unite and take action to create lasting change – across the globe, in our communities, and in ourselves. For more than 120 years, Rotary's people of action have used their passion, energy, and intelligence to take action on sustainable projects. 

Rotary’s Commitment to Belonging

At Rotary, we foster a welcoming environment where all employees are valued and empowered. We are dedicated to creating meaningful opportunities and supporting the growth and well-being of our team. Join us in building a world where everyone can unite, take action, and create lasting change.The Europe/Africa Office, situated in Zurich, is part of the Rotary International Secretariat with its headquarters in Evanston, Illinois/USA. The mission of our 40 employees is to provide efficient and high-quality service to Rotarians in Europe, Africa and the Middle East and support them in attaining the objectives of Rotary. 

As per immediate availability or upon agreement, our Membership Growth and Experience Team in Zurich has an opening for an 

Membership Growth and Club Experience Specialist - Africa & The Middle East

Your Contributions to the Team

• You are responsible for supporting and strengthening the club experience while driving membership growth and retention in Africa and the Middle East and will serve as the primary liaison to district leaders, club presidents, membership chairs, and volunteers for member engagement, attraction, new club development, and public image.
• You help guide, train and support zone, district and club-level volunteers with innovative ideas, strategies and resources to advance membership goals, support and strengthen Rotary and Rotaract clubs, deliver a valuable club experience, foster member engagement and retention, improve membership diversity, and form new clubs.
• You provide guidance and support on member acquisition opportunities through our prospective member programs, and events or projects designed to connect with prospective members.
• You are a trusted advisor to club, district and regional volunteer leaders on governance matters, and positive culture-building.
• You handle several administrative tasks pertaining to the organization of new clubs.
• Travel to the assigned regions can be expected at least 2-3 times per year.

What you bring

• A Bachelor’s degree or equivalent work experience, and at least 3-5 years in a customer service role
• Proficiency in English and French is essential
• Highly structured and well-organized person who knows how to set priorities with a firm commitment to providing outstanding customer service
• Strong team spirit while appreciating working independently
• Ability to interact with high-level international business leaders and volunteers in their respective languages and in a culturally sensitive manner
• Professional demeanor and proven ability in oral and written communications, including public speaking, presentations and promotional writing
• Excellent MS Office skills
• Keen interest in, and familiarity with the culture of the assigned regions

Are you our new team member?

As our ideal candidate you can relate to the following Self-Leading Attributes:Engagement – You foster relationships by hearing, recognizing, and valuing others Communication – You are open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood Collaboration – You build partnerships and work jointly with others to meet shared objectives Presence – You are able to demonstrate composure and confidence and display a professional presenceProductivity – You strive to produce consistently excellent results that will help Rotary achieve its goals Adaptability – You respond to changes with a positive attitude and recognize when to adjust based on the situation Innovation – You move Rotary beyond traditional ways of thinking

We offer

• An interesting job opportunity in an inspiring international environment within one of the world’s leading service organizations
• Comprehensive social benefits
• 40-hour work week
• Flexible working hours
• 5 weeks of vacation

Come and join us – submit your application in English and include a motivation letter, your curriculum vitae and reference letters. We will review the applications and conduct phone interviews on an ongoing basis.

Kindly note

Rotary is unable to offer any kind of visa or work-permit sponsorship or relocation support for this role.

Contact

Ulla Korsgaard Larsen, Manager of Global People & Talent , +41 44 387 7143

Visit www.rotary.org to learn more.