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First, a little bit about what I like the most about working at ServiZurich: The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive

In addition to our technological solutions, we excel in investment, administration, and accounting, ensuring comprehensive support for Zurich's diverse operations

Our Opportunity

• An exciting opportunity has opened up to join the Zurich Multinational team as a Multinational Neo Specialist
• Are you motivated to support delivery of change and transformation across a complex landscape? Do you want to be part of the team as Neo expands it’s capabilities in onboarding new lines of business and functions? In this role you will work within the heart of the Operational Excellence Team who are dedicated to supporting Multinational Business globally
• You would support and help maintain the Neo application day to day and associated enabled solutions across the Multinational landscape, ensuring operational stability, effective issue resolution, continuous improvement and support future deliverables aligned with business needs. You will work in collaboration with various central teams across Operations, IT and Underwriting and engage extensively with the Multinational network globally, touching multiple functions with a global reach
• The skills you bring to this role are essential. If you are open-minded, curious with a keen interest in technology, someone who focuses on solutions, takes ownership and is a strong communicator in multinational, cross-functional environments, this is a role for you. If you are looking for a challenge, are inquisitive and want to learn continuously, this role brings many opportunities for you to develop and grow both personally and professionally
• proactive operational 2nd level support for Neo application including incident investigation and resolution

Monitor

• application performance and contribute to service reliability and continuous improvement
• testing cycles, releases and defect resolution across environments, for continuous improvement and strategic deliverables in Neo
• you will assist with running, monitoring and improvement of AI enabled solutions and automations
• documentation, knowledge sharing and user guidance

ideas to improve processes, tooling and user experience

What Makes You a Great Fit?

• While we’re not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you’ll be a fantastic fit for our team
• 2+ years working within Commercial Insurance, with strong business support capabilities and Multinational experience
• Experience working in Neo application
• Clear and confident communication in English, both written and verbal; additional languages are a plus
• Detail-oriented mindset with a proactive approach to problem solving
• Team player with a collaborative attitude and adaptability to change
• Fast learner with strong organizational and prioritization skills
• Strong cultural awareness and ability to work effectively across diverse teams and geographies
• Self-starter with the confidence to work independently and collaboratively
• Calm, pragmatic and resilient under pressure
• High school diploma or GED (equivalent)
• Educational background in administration, international trade, or international relations preferred; other degrees are welcome
• Experience in customer service is an advantage
• Familiarity with corporate or international insurance is a plus

As well as a and a , we offer:

• competitive salary
• yearly bonus
• To support your work-life balance, we have adopted a flexible working model
• Over 300 euros to set up your home office and additional monthly home office allowance
• Wide range of internal and external trainings, including English, German and Spanish classes depending on

Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits