Your tasks:

• Working in an operational model: 24×7 shift operation
• Continuous monitoring of events and alerts across infrastructure, applications, and services
• Verification and validation of events, including identification of false positives and duplicates and classification, prioritization, and correlation of events based on predefined criteria
• Efficient handling of incidents by applying documented solutions or workarounds for known errors along with intervention in ongoing processing during exceptional system situations
• Monitoring processing and failure logs together with the execution of documented operating procedures, runbooks, and escalation guidelines
• Escalation and notification of on-call personnel and support teams as well as the coordination and moderation of support and incident bridge calls with technical experts
• Accurate and timely documentation of all activities, actions taken, escalations, and outcomes

Your experience/knowledge:

• 1+ year of proven experience in 24×7 monitoring, NOC, or IT operations environment
• Ability to work strictly in accordance with documented procedures and instructions
• Practical experience with BMC Helix ITSM
• Language skills: English, German both fluent verbally and written
• Your soft skills:
• Excellent comprehension skills with attention to detail
• A high degree of self-organisation and time management
• Analytical and solution-orientated thinking

BH 23903

• Take the next step and send us your resume along with a daytime phone number where we can reach you
• Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland
• We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application
• As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client