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The Opportunity

• Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada
• If you have experience in the Program, MGA or retail market segment within the insurance industry, and are looking for a new challenge, we would love to hear from you
• Zurich Canada is currently looking for an Operations Excellence Manager, Programs & MGA to oversee all operational functions within our Programs, MGA and Retail Business Units. This role is pivotal in driving operational excellence. The ideal candidate will have a deep understanding of the middle market segment (ideally Programs & MGA), along with exceptional operational management skills with a proven record of driving performance excellence
• Reporting to the Head of Programs, this is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters
• This is a hybrid work opportunity

What you will do

• Lead and manage all operational aspects including business performance and reporting of the Programs & MGA Business Unit, ensuring alignment with business goals and objectives. Develop and implement fit for purpose operational strategies to drive efficiencies, effectiveness and profitability. Ensure all platforms, processes and workflows are optimized to meet the demands of our business strategy to serve Program, MGA and retail business. Drive the successful execution of key projects and initiatives including new system implementation. Monthly oversight of premium booking and identifying gaps to plan and work with internal with external stakeholders to improve information delivery from both data quality and timeliness perspective
• Operational Planning and Performance:
• Continuously evaluate and improve operational processes to enhance efficiency, reduce costs, and improve service delivery. Implement best practices and innovative solutions to optimize underwriting and increase productivity. Ensure compliance with regulatory requirements and company policies. Oversee, manage and deep dive all issues from bordereaux receipt to booking, including how things are mapped in the upload tool and the downstream data impacts. Streamline underwriters’ day to day workflow which could include working alongside Underwriters and Leadership to implement delegated arrangements. Assisting with larger IT projects as required
• Manage projects and hygiene issues – folder cleanup, file migration, etc
• Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams. Act as a liaison between the Programs & Business Unit and other departments to ensure seamless collaboration and communication. Provide regular updates and reports to senior management on operational performance and progress. Work closely with Underwriters, Underwriting Assistants, Portfolio Management and IT for Bordereaux upload. Includes new Program & MGA launches and monthly trouble shooting of monthly bordereaux’s
• Oversee accumulation Management of Programs, MGA and Retail Business Units in Canada and ensure accurate and timely reporting to satisfy reporting requirements

Required:, • Bachelors Degree in Accounting or Finance and 10 or more years of experience in the Accounting and Finance area, OR, • High School Diploma or Equivalent and 12 or more years of experience in the Accounting and Finance area, AND, • Experience in Financial Accounting and Reporting, Project Management and Financial Business systems / integrations,

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome., • We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact. , • We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package., • We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that., • We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion. , • We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities. , • We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources., • We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award
• Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at
• Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve
• As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process
• Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission

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