Country

• Select how often (in days) to receive an alert:
• Evaluates, assigns and monitors the team’s activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy or billing questions by being a subject matter expert. Responsible for the development of team members as well as implementing plans that improve the work environment and business result
• Supervises assigned team members’ daily activities
• They assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team
• They track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements
• They understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices
• They interact with and respond to customer inquiries or escalations, as requested, and model, promote and advocate Zurich’s core values
• Demonstrate commitment to corporate values
• Take accountability for participating in the performance management cycle
• Take action to improve performance on the job. Assist and support co-workers
• Take action to manage own personal development

Requirements

• At least 2 years working experience in insurance industry, preferably experience in policy servicing or possess Diploma/Associate in Insurance/ Actuarial examination
• Fresh Grads as are welcome to apply
• Technical Skills
• Knowledge of insurance, proficient in English and Bahasa Malaysia, PC literate, good communication and interpersonal skill, excellent leadership, good problem solving and analytical skill