Product Owner Support & Project Support

TAGUIG CITY, PH, 1634

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

Reporting to: Service Management Director

Duty Post: GBS Manila, Taguig City

Application Duration: This job posting will remain open until the vacancy is filled.

TA POC: Jojo Robines, Talent Attraction Expert

Product Owner & Project Support

Position Overview

Passionate about driving innovation, improving service delivery, and collaborating across global teams

We are looking for a dynamic and experienced professional to support strategic initiatives and product development within Global Business Services organization.

The role supports the execution of strategic initiatives within GBS, working together with Product Owners.

Focus areas include development of the MyJTI portal (from prototyping to go-live support), and the transition of the MyRequest platform to MyJTI.

The position is key in ensuring service quality, compliance with J-SOX, and building strong partnerships across functions while continuously improving product, service management, and communication.

Responsibilities

• Support execution of strategic initiatives such as MyJTI portal upgrade and MyRequest to MyJTI transition.
• Drive requirements definition and support product/tool development and maintenance
• Ensure service management foundations and documentation standards are applied
• Promote collaboration, continuous improvement, and process standardization across GBS
• Proactively search for resolutions and engage relevant support where required
• Ensure technical specifications following compliance guidance and procedures

Requirements

• 4+ years’ experience in a GBS organization
• Strong knowledge of GBS environment, platforms (MyRequest / MyJTI), and tools
• Experience in tool/project development, maintenance, and process improvement
• Skills in process analysis, workflow design, and tool management
• Stakeholder management and customer experience knowledge
• Strong communication, analytical, and problem-solving skill

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.