Do you maintain a clear overview even in hectic times and work efficiently and precisely? Do you know how to navigate the complexities of different stakeholder groups with a confident and friendly demeanor? For our location in Lugano, we are immediately seeking a Receptionist & Cash Services Associate (100%). If this sounds like you, please read on

What would your role be?

• Serve as the first point of contact, providing a professional and welcoming experience for visitors and clients
• Manage reception operations, including meeting room coordination, calls, emails, and internal mail distribution
• Support client meetings and internal/external client events as needed
• Ensure the reception area is well maintained, organized, and representative of the company
• Provide cash desk services, handling transactions accurately and in line with company procedures
• Manage cash holdings, security safe, and treasury-related activities, ensuring compliance and daily controls
• Assist with administrative tasks such as expense reporting and business travel arrangements

What are we looking for?

• Completed professional training in hospitality, services, or a comparable field, ideally within a high-end or financial services environment
• Several years of experience in reception, client-facing, or telephone services, preferably in an international banking or corporate setting
• Fluent written and spoken Italian and English; additional languages are a strong advantage
• Confident PC user with solid knowledge of MS Office and modern communication tools
• Highly service-oriented, reliable, and discreet, with a professional appearance and manner
• Strong organizational skills with a structured, independent, and precise approach to work
• Resilient team player with diplomatic skills, able to handle demanding clients and adapt flexibly across locations when required

What do we offer?

• Top Lugano location with collaboration spaces
• Agile environment in how we think, the way we work and our trust for each other
• Flat hierarchy with collaboration at all levels
• We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply

Why Vontobel?

• At Vontobel, you are building better futures for our clients and society, as well as for yourself. As a family-owned and publicly listed company with over 2,000 professionals based in 28 locations globally and headquartered in Zurich, we’re committed to long-term thinking and sustainability
• Our diverse team values unique perspectives, and we hire individuals determined to deliver in a dynamic and changing world. Even if you don’t meet all the criteria, we encourage you to apply if you’re enthusiastic about the role
• cosmofunding by Vontobel

Asset Management

Patriot Act Certification

Deposit Insurance Scheme

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