SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

• We are looking for a to join . Reporting to the , you will be responsible for assisting guests with their reservations, providing tailored recommendations to meet their needs, and delivering exceptional support throughout the booking journey
• Handle all guest room reservation requests, modifications, and cancellations in accordance with established policies and procedures
• Assist guests with reservation enquiries, providing personalized recommendations and ensuring an exceptional booking experience
• Ensure reservation accuracy across all booking details, including market segments, channels, routing instructions, traces, and guest profiles
• Review and verify all daily reservations, ensuring guest preferences, special requests, and reservation details are accurately communicated to the Front Office team to support smooth operations and avoid discrepancies
• Identify discrepancies or errors in rate mapping, room mapping, offers, and distribution channels, promptly escalating them to the Revenue Manager to ensure timely resolution
• Monitor and follow up on potentially fraudulent reservations that may impact revenue performance
• Manage no-shows and non-guaranteed reservations to maximize inventory utilization
• Ensure all distribution channels effectively support the hotel's commercial strategy while maintaining rate parity
• Maintain effective communication with key departments, including Sales, Front Office, Concierge, Finance, and any other relevant stakeholders
• Drive upselling opportunities in line with established guidelines to enhance guest satisfaction and maximize revenue

Qualifications

• You are studying a bachelor's / master’s degree in hospitality management or a related field
• You have the possibility to sign an agreement with your school for a period of preferably 6 months
• Ability to multitask, work in a fast-paced environment and have a high- level attention to detail
• Excellent verbal and written communication skills. Fluency in English, Spanish, and French is required
• You take ownership of important issues, solve problems, and make effective decisions
• You learn quickly and adapt to SLS’S unique culture
• You are humble and open to ideas. We leave our ego at the door and help get things done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way
• You show a positive attitude, and you are eager to learn, with an open mind and a passion for challenges

What's in it for you

• The opportunity to be part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand
• The chance to challenge the norm and work in an environment that is both creative and rewarding
• Become part of a team that’s very passionate about creating great hospitality experiences