Sales Customer Support Specialist (m/f/d), (80-100%)

Your responsibilities:

• Act as the first point of contact, ensuring a smooth and positive experience for customers throughout the entire process order to cash.
• Take ownership of importing monthly evaluated customer forecasts into the SAP system, helping to align production and logistics with customer needs.
• Ensure that every customer order is entered accurately and completely in SAP, both technically and commercially – laying the foundation for smooth operations.
• Collaborate closely with the logistics team to make sure our customers receive their deliveries on time.
• Keep a close eye on delivery schedules and proactively follow up to ensure smooth and timely fulfillment for assigned customers.
• Maintain and regularly update customer platforms – keeping digital touchpoints clean, current and reliable.
• Build strong relationships with customers and internal teams through clear, reliable, and friendly open communication – both written and verbal.
• Handle customer complaints and carrier claims with care and professionalism, always aiming for a fair and timely resolution.
• Keep customers in the loop about order progress, solve problems before they escalate, and make sure they feel supported at every step.
• Coordinate transport orders with forwarders via EDI, stay in regular contact with forwarder contact person to keep deliveries moving smoothly, always balancing speed, cost and reliability to meet customer expectations.
• Prepare all necessary customs and shipping documents, ensuring compliance and a seamless export process.
• Use project management skills to analyze data, identifying ways to improve service and efficiency.
• Actively contributes to continuous improvement by spotting opportunities, driving initiatives, and sharing best practices.
• Keep track of outstanding customer payments and work toward timely resolution – with a focus on maintaining strong customer relationships.

Your background:

• Commercial or technical apprenticeship with 2–4 years of professional experience in Sales, Order Management, or a related field.
• German and English skills are a must, other languages of advantage
• Experience in order processing SAP R/3 SD Module & preferable in S4Hana
• Interest in technology, particularly in turbochargers
• Ability to manage multiple tasks and set priorities including long and short-term orders / projects.
• Results oriented with the demonstrated ability to apply problem-solving skills in ambiguous situations
• Strong cross function coordination skills and good inter-personnel communication skills, teamwork spirit required.
• Self-motivated personality
• Excellent written, verbal communication and presentation skills with ability to effectively communicate.
• Advance knowledge of MS Excel is preferable.
• Advance knowledge of Power BI Reports is preferable.

Your benefits:

• Canteen
• Childcare
• Modern office, smart working
• Flexible Working Model
• Attractive holiday plans
• Employee Assistance Program

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.

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