Sales Force Effectiveness Manager / Customer Operations Manager

(m/f/d)

Freelance/temporary employment for a project

Basel

Start date: asap

Reference number: 888128/1

Responsibilities

• Compile and analyse all price and condition data to support commercial decisions related to Export business
• Implement, maintain, and monitor price and condition master data according to company Financial Controls Manual (NFCM) requirements
• Train NPhS employees on system (PricePro and TPES) to ensure proper use
• Assist in preparation and review of distribution agreements and any other legal document to be provided to the customer and/or the country
• Independent handling of all documents needed for Export business in close collaboration with various functions (Pricing & Market Access, Supply Chain, Logistics, QA, Trade Compliance, Regulatory, Funds Flow, Credit Management, Finance, Legal, Compliance, PricePro and TPES IT support teams)
• Ensure Commercial Offers, Tender Quotations, Pro-Forma Invoices, Undertaking Letters, or any other document requested by the customer and/or country are correct, complete, and compliant before their signature and communication to external customers
• Provide Pro-forma Invoices to assigned countries to enable commercial transactions & obtaining import licenses as per country specific requirements
• Provide Price Certificates to assigned countries in collaboration with Global Pricing & Market Access for product launches / re-registrations
• Identify, support, and implement process simplification opportunities across NPhS Export Operations
• Support implementation of process re-design initiatives (from kick-off to implementation and monitoring) to improve process compliance, quality, efficiency, productivity and customer satisfaction

Profile

• Maturity in multi-national Commercial and/or Business Administration, Finance roles; in the pharmaceutical industry
• Profound experience in Export business in the pharmaceutical industry; specifically, detailed know-how of commercial business in small and mid-size emerging markets
• Advanced knowledge of relevant software (PricePro, TPES, SAP (SD, FI) and MS Office) and ability to quickly familiarize with new programs or systems (as needed)
• Clear understanding of implications of working in a multi-functional / matrix environment (e.g., Global Pricing & Market Access, Supply Chain, Finance, Legal, QA & Regulatory, Credit Management, Funds Flows, Compliance)
• Coordination and supervision of different tasks simultaneously and ability to set priorities in accordance with objectives and business requirements
• Independent and analytical thinking (one part of role is standardized: different tasks where procedures are known and clear; the other part of the role is tailored: issues need to be analyzed and interpreted and a high degree of associative thinking / cross-functional networking is necessary)
• Interpersonal-, communication-, negotiation- and problem-solving skills
• Project management experience

Benefits

• Fascinating, innovative environment in an international atmosphere