Basic information

Business line

Technology & Transformation

City

Zurich

Experience level

Experienced

Working time percentage

80% - 100%

Date published

11-Nov-2026

Req #

25696

Job description

Location:-Zurich

Work Pattern Percentage:-100%

Start date: As soon as possible

About the Role

As a Senior Consultant/Manager in our Digital Commercial Transformation team, you will help clients turn that ambition into working solutions. You will bring Life Sciences commercial experience, curiosity about emerging technology and the drive to shape what comes next, not simply improve what exists today.

Finding the talent that makes Deloitte unique

Design the future of customer engagement in an agentic era

Life Sciences commercial teams are rethinking how they connect with healthcare professionals and customers. The opportunity is bigger than modernising a CRM: it is to-reimagine commercial engagement-across human interactions, digital channels, data and AI.

How you can make an impact

• Reimagine customer engagement-for Life Sciences clients, connecting field teams, marketing, e-commerce and digital channels around more relevant experiences.
• Shape commercial transformation from opportunity through execution: define the experience, redesign the underlying processes and help deliver the technology that makes it possible.
• Explore how-AI and agentic approachescould change commercial work, from better-informed engagement planning to smarter workflows, while keeping human judgment, appropriate controls and customer needs at the centre.
• Work across CRM, marketing technology, e-commerce, data and integrations to create coherent solutions rather than isolated channel improvements.
• Lead client workshops, challenge established ways of working and translate ambitious ideas into practical designs, priorities and delivery plans.
• Own workstreams and deliverables, build trusted client relationships and help junior colleagues grow.

What you bring to succeed

• You have-at least five years of relevant experience-in Life Sciences commercial transformation, commercial technology or consulting.
• You understand how Life Sciences organisations engage their customers and have worked with technology supporting areas such as sales, marketing, key account management or digital commerce.
• You have experience with-one or more commercial technology platforms-for example, Veeva, Salesforce, IQVIA OCE, marketing technology or e-commerce solutions. We value breadth of perspective; expertise in every platform is not required.
• You are curious about AI-s potential to reshape customer engagement.-Hands-on agentic AI experience is a plus, not a prerequisite.
• You are fluent in English; German, French or Italian is a plus.

What sets you apart

• You can connect commercial ambition with delivery reality: you are comfortable shaping a proposition with senior stakeholders and working with teams to implement it.
• You communicate clearly, bring energy to multidisciplinary teams and are willing to question how things have always been done.

Your team

Our Sales & Service team helps clients make every customer interaction count. We bring together human insight and technology to build experiences that feel personal, useful and easy to navigate, from the first marketing touchpoint through sales and ongoing service. It-s work that connects creative thinking with practical delivery, helping clients strengthen customer relationships and find new opportunities for growth. 

Meet our people

Want to learn more about what it's really like to work at Deloitte? Hear directly from our Business LineLeaders:

Michael Balling: https://www.linkedin.com/in/michaelballing/
Josselain Prost: https://www.linkedin.com/in/josselainprost/

Benefits for you

We believe in more than just work - we're committed to creating meaningful, inclusive experiences where you can thrive, both personally and professionally. From flexible working arrangements and continuous learning to comprehensive well-being support and opportunities to make a social impact, we invest in helping you grow.

Explore our full benefits package here

Careers at Deloitte

At Deloitte, your ideas create impact and spark meaningful change for our clients,-people-and society. Your unique-expertise, background,-and perspective help us find new ways into the most complex challenges so we can brighten the futures of those our work affects.-

With more than 460-000 employees globally, Deloitte is the largest professional services firm in the world, with offices in more than 150 countries.

In Switzerland, we-provide-a wide range of-integrated-services in the areas of Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions, and Technology & Transformation. With-around-2,500 employees at six locations, we serve companies and organisations of all sizes in-every-industry-sector.-Experience-endless opportunities for professional growth,-where you can bring in your entrepreneurial spirit-while-advising-top-tier organizations-on-cutting-edge-interdisciplinary projects within a global environment. -

Join a collaborative culture where you can work flexibly-alongside talented, inspiring colleagues from-over 70 nationalities.-

We are looking for people who approach challenges with curiosity and flexibility; bring a collaborative mindset and a can-do attitude; and wish to grow their career in a dynamic and fast-paced environment.--

Togethermakes progress.-

Want to know more about opportunities at Deloitte? Visit www.deloitte.com/ch/careers.

How to apply

Ready to make an impact? Apply now! We're looking forward to hearing from you. Please click on -apply now- to submit a complete application, including CV, cover letter, references and degree certificates.--

What to expect: Learn about our recruitment process and read tips from our recruiters that help you best prepare.

Not quite the right fit? Join our Talent Community

If you're interested in Deloitte but haven't found the perfect opportunity yet, we'd love to stay in touch. Join our Talent Community to receive personalized job alerts, exclusive insights into our business, and invitations to networking events.

Register for our Talent Community

If you have any questions, contact Sidorelaat talent@deloitte.ch.

*We consider all qualified applicants for employment regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age or disability, in accordance with applicable law. Research shows that women are less likely to apply for roles unless they match all the criteria; don-t hold yourself back - apply today. 

We do not accept applications from recruitment agencies for this position.

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